Customer Success Associate Manager

Pi Wheel; Turkey; On-site; TRY 300,000 - 540,000; Full time

Job summary

PiWheel is a leading ecommerce intelligence and growth partner helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy. As a Customer Success Associate Manager, you will manage client relationships and drive adoption of PiWheel’s tools and services to achieve ecommerce objectives.

You will collaborate with brands across FMCG and consumer sectors, translating data into actionable recommendations and coordinating

Qualifications

• 4+ years in ecommerce, digital commerce, marketing, analytics, or account management.
• Strong analytical and problem-solving skills.
• Excellent PowerPoint and Excel skills.
• Strong communication and stakeholder management.
• Fluent in Turkish and English.

Responsibilities

• Manage day-to-day client communications and partnerships.
• Translate data into actionable ecommerce recommendations.
• Build relationships with ecommerce, marketing, media, and commercial teams.
• Drive adoption of PiWheel tools and services.
• Analyze performance data to surface trends and make business recommendations.
• Prepare decks with Excel/PowerPoint and align reporting with client objectives.
• Identify growth opportunities across marketplaces and digital channels.
• Collaborate with Product, Media, Content, and Strategy teams.
• Support onboarding and implementation of new tools and services.

Skills

Analytical thinking

Stakeholder management

Communication

Multi-project management

Turkish

English

Tools

PowerPoint

Excel

Job description

PiWheel is a leading ecommerce intelligence and growth partner, helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy.

Powered by advanced ecommerce intelligence capabilities and strategic consulting, PiWheel supports leading brands across FMCG, Beauty, Personal Care, Electronics, and other key categories across Türkiye, UAE, and India.

Our mission is to help brands move from data to action by combining technology, consultancy, and execution under one connected growth ecosystem.

Role Summary

As a Customer Success Associate Manager, you will play a critical role in managing and growing client relationships while supporting brands in achieving their ecommerce and digital commerce objectives.

This role combines:

• Customer Success
• Ecommerce consultancy
• Marketplace analytics
• Strategic reporting

You will work closely with brands to identify opportunities, analyze performance, support marketplace growth strategies, and ensure successful adoption of PiWheel’s tools and services.

The ideal candidate brings experience from ecommerce, marketing, trade marketing, digital commerce, marketplace management, or analytics backgrounds, ideally within FMCG, Beauty, Electronics, or leading consumer-focused companies.

Client Success & Strategic Partnership

• Manage day‑to‑day communication with assigned clients and act as a trusted business partner
• Support client growth by translating data into actionable ecommerce recommendations
• Build strong relationships with ecommerce, marketing, media, and commercial teams on the client side
• Drive adoption and engagement across PiWheel tools and consultancy services

Ecommerce Analytics & Insights

• Analyze performance data to surface trends and support business recommendations
• Build structured decks and presentations using Excel and PowerPoint
• Collaborate with team leads to ensure reporting aligns with client objectives

Marketplace & Digital Commerce Support

• Support brands in identifying growth opportunities across marketplaces and digital commerce channels
• Work closely with internal teams on retail media, content, digital shelf, and marketplace strategies
• Contribute to category understanding, innovation tracking, and shopper behavior analysis

Cross-Functional Collaboration

• Coordinate with Product, Media, Content, and Strategy teams to ensure aligned client delivery
• Support onboarding, training, and implementation processes for new tools and services
• Contribute to internal best practices, process improvements, and knowledge-sharing initiatives

Minimum Qualifications

• 4+ years of experience in ecommerce, digital commerce, marketing, analytics, customer success, or account management
• Strong analytical and problem‑solving skills with the ability to convert data into insights
• Excellent PowerPoint and Excel skills
• Strong communication and stakeholder management capabilities
• Ability to manage multiple projects in a fast‑paced environment
• Fluent in Turkish and English

Preferred Qualifications

• Background in FMCG, Beauty, Electronics, Retail, or leading consumer-focused companies
• Exposure to platforms such as Amazon, Flipkart, Noon, or similar e‑commerce ecosystems; experience in ecommerce marketing, trade marketing, retail media, category management, or marketplace growth
• Understanding of ecommerce KPIs, digital shelf analytics, retail media, and marketplace dynamics
• Experience working with cross‑functional teams and client‑facing environments
• Passion for digital commerce, data‑driven decision making, and continuous learning

What Success Looks Like

• Strong client relationships and satisfaction
• High‑quality strategic insights and reporting
• Successful adoption of tools and consultancy services
• Contribution to client ecommerce growth and business impact
• Strong collaboration across internal teams
• Ownership, agility, and continuous improvement mindset