Customer Services Lead

Dfds A/S; Fatih; On-site; TRY 520,000 - 760,000; Full time

Job summary

DFDS is seeking a Customer Services Lead to strengthen our logistics operations and ensure excellent customer experience. You will coordinate communications between internal teams and clients, and act as a trusted point of contact to keep transportation processes running smoothly.

The role requires a Bachelor’s degree, 7 years in logistics or customer service, fluent English, strong Excel and ERP experience, and the ability to lead customer meetings and drive improvements in satisfaction and

Qualifications

• Bachelor's degree required.
• 7 years of experience in logistics operations or customer service.
• Strong skills in customer relationship management.
• Hands-on experience with at least one ERP program.
• Fluent in English.
• Proficient in Excel and reporting techniques.
• Confident in delivering presentations and managing customer meetings.
• Analytical, strategic, and solution-oriented mindset.
• Strong communication and interpersonal skills; team player with a proactive attitude.

Responsibilities

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow.
• Track operational changes and communicate timely and accurate updates to both internal teams and customers.
• Monitor customer order volumes, take proactive actions, and provide feedback to management.
• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

Skills

Customer relationship management

Excel

Reporting

English (Fluent)

Presentations

Customer meetings

Analytical thinking

Strategic thinking

Solution-oriented

Interpersonal skills

Team player

Proactive attitude

Education

Bachelor's degree

Tools

ERP software

Job description

DFDS is looking for a Customer Services Lead for to strengthen our logistics operations and ensure excellent customer experience. Be part of the movement - and play your part. In This Role, You Will as a Customer Services Lead at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.

Key Responsibilities

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
• Track operational changes and communicate timely and accurate updates to both internal teams and customers
• Monitor customer order volumes, take proactive actions, and provide feedback to management
• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

What We're Looking For

• Bachelor's degree
• 7 years of experience in logistics operations or customer service
• Strong skills in customer relationship management
• Hands-on experience with at least one ERP program
• Fluent in English
• Proficient in Excel and reporting techniques
• Confident in delivering presentations and managing customer meetings
• Analytical, strategic, and solution-oriented mindset
• Strong communication and interpersonal skills; team player with a proactive attitude

Working at DFDS

Join the movement and grow with us.

While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.