Customer Services Lead - Logistics & Client Experience

Dfds A/S

Fatih

On-site

TRY 520,000 - 760,000

Full time

2 days ago

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Job summary

DFDS is seeking a Customer Services Lead to strengthen our logistics operations and ensure excellent customer experience. You will coordinate communications between internal teams and clients, and act as a trusted point of contact to keep transportation processes running smoothly.

The role requires a Bachelor’s degree, 7 years in logistics or customer service, fluent English, strong Excel and ERP experience, and the ability to lead customer meetings and drive improvements in satisfaction and

Qualifications

Bachelor's degree required.
7 years of experience in logistics operations or customer service.
Strong skills in customer relationship management.
Hands-on experience with at least one ERP program.
Fluent in English.
Proficient in Excel and reporting techniques.
Confident in delivering presentations and managing customer meetings.
Analytical, strategic, and solution-oriented mindset.
Strong communication and interpersonal skills; team player with a proactive attitude.

Responsibilities

Monitor customer operations to ensure smooth processing of documents, transportation, and information flow.
Track operational changes and communicate timely and accurate updates to both internal teams and customers.
Monitor customer order volumes, take proactive actions, and provide feedback to management.
Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.