Customer Experience Lead – Logistics & Operations

DFDS; Sultanbeyli; On-site; TRY 300,000 - 480,000; Full time

Job summary

DFDS is seeking a Customer Services Lead to coordinate logistics operations and serve as the main contact for customers. You will manage communication between internal teams and clients, support transportation processes, and help improve customer satisfaction and efficiency.

The role requires a Bachelor’s degree, 7 years in logistics or customer service, and strong CRM, ERP, Excel, and presentation skills. Fluency in English is essential.

Qualifications

• Bachelor’s degree required.
• 7 years of experience in logistics operations or customer service.
• Strong customer relationship management skills.
• Hands-on experience with at least one ERP program.
• Fluent in English.
• Proficient in Excel and reporting techniques.
• Confident in delivering presentations and managing customer meetings.

Responsibilities

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow.
• Track operational changes and communicate timely and accurate updates to both internal teams and customers.
• Monitor customer order volumes, take proactive actions, and provide feedback to management.
• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

Skills

CRM skills

Excel

Reporting

Presentation skills

Communication

Interpersonal skills

Analytical mindset

Education

Bachelor’s degree

Tools

ERP system

Job description

DFDS is seeking a Customer Services Lead to coordinate logistics operations and serve as the main contact for customers. You will manage communication between internal teams and clients, support transportation processes, and help improve customer satisfaction and efficiency.

The role requires a Bachelor’s degree, 7 years in logistics or customer service, and strong CRM, ERP, Excel, and presentation skills. Fluency in English is essential.