Customer Relations Specialist - Flexible Hours & Growth

Hyundai Motor Company; Maltepe; Presencial; TRY 150.000 - 220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global work environment

Career development

Flexible working hours

Casual dress code

Descripción de la vacante

Hyundai Türkiye invites you to join a global leader in mobility and customer excellence. You will handle customer claims, monitor complaints, and collaborate with dealer relations to improve customer processes and satisfaction.

With a bachelor’s degree and at least 2 years of related experience, you will support call centers, manage surveys, and conduct on-site trainings for dealers, while producing regular performance reports for top management.

Formación

• Bachelor’s degree in Engineering, Business Administration, Economics, or Social Sciences.
• Strong planning and organizational skills, with a keen eye for details.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation.
• High level of computer literacy, including advanced proficiency in MS Office applications.
• Minimum of 2 years of professional experience with similar responsibilities.
• Advanced proficiency in both written and spoken English.

Responsabilidades

• Receive customer claims through the call center or directly forwarded to the Head Office.
• Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments.
• Search for solutions to maintain customer satisfaction and establish common agreements with customers.
• Support the call center in customer handling and quality monitoring.
• Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes.
• Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback.
• Initiate legal risk assessments related to vehicle exchange and buyback.
• Integrate, monitor, and improve customer digital contact channels (e.g., WhatsApp, live chat).
• Realize on-site visits and giving trainings to dealers for customer satisfaction and case management.
• Prepare weekly and monthly reports for top management.

Conocimientos

Planning & organizational skills

Interpersonal communication

Collaboration

MS Office proficiency

English proficiency

Educación

Bachelor's degree in Engineering/Business Administration/Economics/Social Sciences

Herramientas

MS Office

Descripción del empleo

Hyundai Türkiye invites you to join a global leader in mobility and customer excellence. You will handle customer claims, monitor complaints, and collaborate with dealer relations to improve customer processes and satisfaction.

With a bachelor’s degree and at least 2 years of related experience, you will support call centers, manage surveys, and conduct on-site trainings for dealers, while producing regular performance reports for top management.