Customer Experience & Satisfaction Specialist

Hyundai Motor UK Ltd.; Turkey; On-site; TRY 150,000 - 230,000; Full time

Job summary

Hyundai Motor UK Ltd. is seeking a Customer Relations Specialist in Turkey to manage customer claims, monitor complaints, and drive satisfaction through improved processes and dealer collaboration.

The role demands strong planning, 2+ years of relevant experience, and excellent English communication. You will support call center operations, analyze CS surveys, and prepare regular reports for senior management.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Economics, or Social Sciences is required.
• Strong planning and organizational skills with attention to detail.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills.
• Advanced computer literacy including MS Office applications.
• Minimum 2 years of professional experience in similar roles.
• Advanced proficiency in written and spoken English.

Responsibilities

• Receive customer claims via call center or directly to Head Office.
• Directly monitor complaints and recurring issues with corrective actions.
• Search for solutions to maintain customer satisfaction and agreements with customers.
• Support the call center in customer handling and quality monitoring.
• Collaborate with Dealer Customer Relations and stakeholders to improve processes.
• Manage surveys and monitor dealers’ performance in CS surveys and take actions.
• Initiate legal risk assessments related to vehicle exchange and buybacks.
• Integrate and improve customer digital channels (WhatsApp, live chat).
• Conduct on-site visits and trainings for dealers on customer satisfaction and case management.
• Prepare weekly and monthly reports for top management.

Skills

Planning

Organizational skills

Problem solving

Interpersonal skills

MS Office

English proficiency

Education

Bachelor’s degree in Engineering/Business/ Economics/ Social Sciences

Tools

MS Office

Job description

Hyundai Motor UK Ltd. is seeking a Customer Relations Specialist in Turkey to manage customer claims, monitor complaints, and drive satisfaction through improved processes and dealer collaboration.

The role demands strong planning, 2+ years of relevant experience, and excellent English communication. You will support call center operations, analyze CS surveys, and prepare regular reports for senior management.