Customer Relations Specialist

Hyundai Motor UK Ltd.; Turkey; Presencial; TRY 150.000 - 230.000; Jornada completa

Descripción de la vacante

Hyundai Motor UK Ltd. is seeking a Customer Relations Specialist in Turkey to manage customer claims, monitor complaints, and drive satisfaction through improved processes and dealer collaboration.

The role demands strong planning, 2+ years of relevant experience, and excellent English communication. You will support call center operations, analyze CS surveys, and prepare regular reports for senior management.

Formación

• Bachelor’s degree in Engineering, Business Administration, Economics, or Social Sciences is required.
• Strong planning and organizational skills with attention to detail.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills.
• Advanced computer literacy including MS Office applications.
• Minimum 2 years of professional experience in similar roles.
• Advanced proficiency in written and spoken English.

Responsabilidades

• Receive customer claims via call center or directly to Head Office.
• Directly monitor complaints and recurring issues with corrective actions.
• Search for solutions to maintain customer satisfaction and agreements with customers.
• Support the call center in customer handling and quality monitoring.
• Collaborate with Dealer Customer Relations and stakeholders to improve processes.
• Manage surveys and monitor dealers’ performance in CS surveys and take actions.
• Initiate legal risk assessments related to vehicle exchange and buybacks.
• Integrate and improve customer digital channels (WhatsApp, live chat).
• Conduct on-site visits and trainings for dealers on customer satisfaction and case management.
• Prepare weekly and monthly reports for top management.

Conocimientos

Planning

Organizational skills

Problem solving

Interpersonal skills

MS Office

English proficiency

Educación

Bachelor’s degree in Engineering/Business/ Economics/ Social Sciences

Herramientas

MS Office

Descripción del empleo

• Receive customer claims through the call center or directly forwarded to the Head Office,
• Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments,
• Search for solutions to maintain customer satisfaction and establish common agreements with customers,
• Support the call center in customer handling and quality monitoring,
• Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes,
• Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback,
• Initiate legal risk assessments related to vehicle exchange and buyback,
• Integrate, monitor, and improve customer digital contact channels (e.g., WhatsApp, live chat),
• Realize on-site visits and giving trainings to dealers for customer satisfaction and case management,
• Prepare weekly and monthly reports for top management.

You will also need to have:

• Bachelor’s degree in Engineering,Business Administration, Economics, or Social Sciences.
• Strong planning and organizational skills, with a keen eye for details.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation.
• High level of computer literacy, including advanced proficiency in MS Office applications.
• Minimum of 2 years of professional experience with similar responsibilities.
• Advanced proficiency in both written and spoken English.