Senior Returns & Reverse Logistics Lead

MediaMarkt Turkey; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

MediaMarkt Turkey is seeking a senior leader to oversee end-to-end reverse logistics, ensuring efficient movement of returned products from customers, stores, and service centers to warehouses and recycling partners.

The role requires 8+ years in logistics/operations, strong knowledge of ERP/CRM systems, and a continuous-improvement mindset. You will lead cross-functional teams and ensure compliance with environmental standards while driving cost efficiencies.

Qualifications

• 8+ years experience in logistics or operations
• Exposure to reverse logistics, after-sales, or service management preferred
• Strong understanding of warehouse processes, transport flows, and refurbishment/recycling operations
• Strong knowledge of after-sales operations, consumer protection laws, warranty requirements, and regulations
• Experience in managing 3PL performance and cost
• Data-driven performance tracking (Excel, Power BI, or equivalent)
• Familiar with WEEE, ESG, sustainability requirements
• Hands-on leader with continuous-improvement mindset
• Knowledge of ERP/CRM and supply chains
• Fluent in Turkish and English; additional European language a plus

Responsibilities

• Oversee end-to-end reverse logistics operations from customers, stores, and service centers to warehouses, refurbishers, vendors, or recycling partners
• Monitor and analyze returns KPIs: volumes, turnaround times, recovery rates, cost per return, customer satisfaction
• Identify root causes of high return rates and bottlenecks; collaborate with cross-functional teams to reduce preventable returns
• Lead continuous improvement initiatives using Lean methodologies and best practices
• Ensure compliance with WEEE regulations, product safety, and environmental standards
• Prepare, analyze, and present operational reports on reverse logistics and SCM activities
• Support budget planning, forecasting, cost analysis, and financial modeling for reverse logistics
• Lead and develop returns coordinators and teams to foster high performance

Skills

Data-driven performance tracking

3PL performance management

Lean continuous improvement

Operations leadership

Warehouse & transport knowledge

WEEE/ESG knowledge

English proficiency

Education

Bachelor’s degree in Engineering

Master’s degree (preferred)

Tools

ERP systems

CRM systems

Supply chain management

Job description

MediaMarkt Turkey is seeking a senior leader to oversee end-to-end reverse logistics, ensuring efficient movement of returned products from customers, stores, and service centers to warehouses and recycling partners.

The role requires 8+ years in logistics/operations, strong knowledge of ERP/CRM systems, and a continuous-improvement mindset. You will lead cross-functional teams and ensure compliance with environmental standards while driving cost efficiencies.