Content Moderator- Kurdish (Based in Malaysia)

TP; Sur; On-site; TRY 1,461,000 - 2,629,000; Full time

Job summary

TP is seeking a Content Moderator to help ensure safe experiences for people and businesses in the global online community. You will review and manage internet content daily on a computer, learning to apply client policies and uphold community guidelines.

This is NOT a work from home position. Requirements include fluent Kurdish reading, experience in a KPI-driven environment or content moderation, multitasking with attention to detail, and the ability to handle disturbing content.

Qualifications

• Kurdish language proficiency with strong reading comprehension.
• Experience in a KPI-driven role or environment.
• Background in content moderation, customer service, or similar with daily targets.
• Demonstrated ability to multitask with attention to detail.
• Mental and emotional resilience to handle offensive or disturbing content.
• Willingness to work rotational shifts.
• Willing to relocate to Malaysia.

Responsibilities

• Review, classify and/or eliminate user-uploaded content according to client policies.
• Meet and maintain defined KPIs for quality and speed of reviews.
• Escalate issues in a timely manner per procedures.
• Protect confidential information and ensure data security.
• Participate in ongoing training for role development.
• Follow all role-related instructions and procedures.
• Monitor communications across company channels.

Skills

Kurdish proficiency

High reading comprehension

KPI-driven experience

Attention to detail

Emotional resilience

Rotational shifts

Education

Bachelor's degree

Job description

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

• Fluent in Written Kurdish with Strong Reading Comprehension Skills
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Willing to relocate to Malaysia

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• A bachelor’s degree in any discipline is required.
• Responsibilities
• Key Responsibilities:
• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.