Content Moderator- Kurdish (Based in Malaysia)

TP; Şırnak; On-site; TRY 2,045,000 - 2,629,000; Full time

Job summary

TP is seeking a Content Moderator to ensure safe experiences for users and businesses in the global online community. You will review content daily on a computer, applying client policies and maintaining guidelines across the platform.

This role is not work-from-home, requires rotational shifts, and involves relocation to Malaysia. A background in content moderation or customer service and strong Kurdish reading skills are required.

Qualifications

• Fluent in written Kurdish with strong reading comprehension.
• Experience in high transactional, KPI-driven roles.
• Background in content moderation, customer service, or roles with daily targets.
• Demonstrated ability to multitask with attention to detail.
• Mentally and emotionally able to handle offensive or disturbing material.
• Available to work rotational shifts.
• Willing to relocate to Malaysia.

Responsibilities

• Review, classify and/or remove content uploaded by users according to client policies.
• Meet key performance indicators and maintain high quality in reviews.
• Escalate issues promptly according to procedures.
• Maintain confidentiality of customer information and ensure data security.
• Participate in ongoing training programs for role development.
• Follow all role-related instructions and procedures.
• Monitor communications across company channels and respond accordingly.

Skills

Kurdish proficiency

KPI-driven experience

Content moderation background

Multitasking

Emotional resilience

Shift work availability

Education

Bachelor's degree (any discipline)

Tools

Content moderation tools

Job description

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

• Fluent in Written Kurdish with Strong Reading Comprehension Skills
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Willing to relocate to Malaysia

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• A bachelor’s degree in any discipline is required.
• Responsibilities
• Key Responsibilities:
• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.