Content Moderator- Kurdish (Based in Malaysia)

TP; Konak; On-site; TRY 300,000 - 420,000; Full time

Job summary

TP in Konak, Turkey, seeks a Content Moderator to help keep the global online community safe. You will review and manage user-generated content, applying client policies to uphold community guidelines on a day-to-day basis.

This on-site role involves handling sensitive material, working to KPIs in a fast-paced environment, and rotating shifts. You may be required to relocate to Malaysia as part of the assignment.

Qualifications

• Fluent in written Kurdish with strong reading comprehension.
• Experience in a high transactional, KPI-driven environment.
• Background in content moderation or customer service with daily targets.
• Track record of multitasking with attention to detail.
• Able to handle offensive or disturbing content emotionally and mentally.
• Willing to work rotational shifts.
• Willing to relocate to Malaysia.
• Deep familiarity with social media policies and laws is a plus.

Responsibilities

• Review, classify and/or eliminate content uploaded by users according to client policies.
• Meet KPIs and maintain high quality in each reviewed case.
• Escalate issues promptly according to procedures.
• Protect confidentiality and handle customer information securely.
• Participate in ongoing training programs for role development.
• Communicate clearly across multiple company channels.

Skills

Kurdish proficiency

High KPI environment

Content moderation

Attention to detail

Handle offensive content

Rotational shifts

Willing to relocate to Malaysia

Social media policy familiarity

Education

Bachelor's degree (any discipline)

Job description

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

• Fluent in Written Kurdish with Strong Reading Comprehension Skills
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Willing to relocate to Malaysia

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• A bachelor’s degree in any discipline is required.
• Responsibilities
• Key Responsibilities:
• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.