Cobbler - Tersane - Istanbul

Golden Goose Group; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Golden Goose Group in Marmara region seeks a passionate Cobbler to deliver exceptional service and craftsmanship. You will perform repair, cleaning, restoration, and customization, helping customers express their story through footwear while supporting sustainability.

You will engage with customers in Turkish and English, collaborate with the store team on sales and after-sales activities, and ensure proper use of Golden App for profiling and loyalty initiatives within GDPR-compliant operations.

Qualifications

• Fluency in Turkish and English is required.
• Experience in shoe repair and customization is preferred.
• Strong customer focus and communication skills are essential.

Responsibilities

• Welcome clients and build a warm, inclusive environment.
• Perform shoe repair, cleaning, disinfection, and restoration.
• Offer remake/customization services to reflect the customer story.
• Collaborate with sales, after-sales, and store operations.
• Ensure customers are registered in the Golden App for profiling.

Skills

Fluency in Turkish and English

Footwear repair and crafting skills

Excellent customer service

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

As a Cobbler at our company, you play a pivotal role in delivering exceptional service and craftsmanship. You will bring your expertise into repair and remake services, infusing each product with a new lease on life, within the sustainability strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long-term relationships. Our ideal candidate thrives in a collaborative environment, celebrates youniqueness, and is dedicated to excellence in every aspect of their work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Offer a warm welcome to clients, making everyone feel part of the Global Golden Community.

Managing a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear.

Managing a complete range of remake/customization services to allow customers to inject their story in each pair of footwear, making them truly unique.

Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Brand & Product

Passionately convey the brand’s vision and heritage to clients, representing its values authentically.

Infuse GG brand identity to co-create GG items consistently and in a respectful way.

Maintain the cobbler area in good condition adhering to our visual merchandising standards.

Operations & Compliance

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements:

Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Self-motivation with positive attitude.

Good customers focus with strong presentation, interpersonal and communication skills.

Footwear repair and crafting skills.

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).

Flexibility to adapt to the evolving needs of the business and our customers.

Strong team player.

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.