Client Analyst, Global Network Banking

Citi; Fatih; On-site; TRY 400,000 - 640,000; Full time

Job summary

Citi in Turkey seeks a Client Analyst to ensure seamless onboarding and client implementation. You will coordinate service delivery, manage credit interactions, and act as the central contact for multinational clients and internal partners.

Responsibilities include onboarding, KYC ownership, and resolving client escalations while supporting origination activities and campaign initiatives.

Qualifications

• 2–3 years of client management or related financial services experience.
• Basic product knowledge and understanding of KYC/AML requirements.
• Strong problem-solving and escalation management.
• Excellent communication and client relationship skills.
• High accuracy and attention to detail.

Responsibilities

• Maintain client relationships and support origination activities.
• Provide relationship and origination support to RAMs/PAMs and clients.
• Identify low-complexity opportunities in partnership with management.
• Contribute to campaigns, wallet sizing, and product initiatives.
• Manage credit requests and monitor credit lines with internal teams.
• Oversee end-to-end onboarding experience and post-implementation follow-up.
• Serve as the primary contact for client escalations and day-to-day operations.
• Own KYC for a portfolio and maintain accurate client profiles.

Skills

Client management

KYC/AML awareness

Problem solving

Interpersonal skills

Attention to detail

Education

Bachelor's degree

Tools

CRM software

Job description

The Client Analyst is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for mutinational clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities

• Relationship & Origination Support
• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
• In partnership with manager, identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
• Credit Management
• Manage credit requests in close coordination with various internal teams
• Monitor credit lines and escalated exceptions
• Onboarding & Implementation
• Manage the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.
• Service Coordination
• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback
• KYC Ownership
• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Experience: 2-3 years of experience in client management or a related role within the financial services industry.
• Technical Skills: Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Problem-Solving: Ability to resolve client issues and manage escalations.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education

• Bachelor's/University degree or equivalent experience

Job Family Group: Institutional Banking

Job Family: Corporate Banking

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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