Client Analyst, Global Network Banking

Citigroup Inc.; Fatih; On-site; TRY 180,000 - 280,000; Full time

Job summary

Citigroup Inc. is seeking a Client Analyst to serve as a central contact for onboarding, implementation and ongoing service coordination for multinational clients.

The role emphasizes efficient operations, KYC ownership, and strong relationship support. The successful candidate will manage onboarding from CRM requests to post-implementation follow-up, monitor credit-related activities, and collaborate with Subsidiary, Regional and Parent Account Managers to originate opportunities while

Qualifications

• 2–3 years of experience in client management or a related role within financial services.
• Basic knowledge of financial products and KYC/AML regulatory requirements.
• Ability to resolve client issues and manage escalations.
• Strong communication and interpersonal skills with client relationship focus.
• High level of accuracy and attention to detail in all tasks.

Responsibilities

• Relationship & Origination Support: maintain client relationships and assist in origination activities.
• Credit Management: coordinate with internal teams to manage credit requests and monitor lines.
• Onboarding & Implementation: manage end-to-end onboarding, CRM requests and post-implementation follow-up.
• Service Coordination: act as primary contact for escalations and daily operational flow.
• KYC Ownership: own KYC for portfolio and maintain accurate client profiles.

Skills

2-3 yrs exp

Basic product knowledge

Operational processes

KYC/AML knowledge

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Job description

The Client Analyst is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for mutinational clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities

1. Relationship & Origination Support

• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
• In partnership with manager, identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.

2. Credit Management

• Manage credit requests in close coordination with various internal teams
• Monitor credit lines and escape exceptions

3. Onboarding & Implementation

• Manage the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.

4. Service Coordination

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback

5. KYC Ownership

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Experience: 2-3 years of experience in client management or a related role within the financial services industry.
• Technical Skills: Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Problem-Solving: Ability to resolve client issues and manage escalations.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education

• Bachelor's/University degree or equivalent experience

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Job Family Group

Institutional Banking

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Job Family

Corporate Banking

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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