Business Analyst

PiA (People in Action); Fatih; Sur place; TRY 180 000 - 280 000; Plein temps

Résumé du poste

PiA Group, based in Istanbul, seeks a Senior Business Analyst to translate telecom business needs into technical requirements and drive CRM/BSS integration and customization across customer lifecycle processes.

In this role you will model data flows, collaborate with agile software teams, and support UAT while communicating in English with international customers and project teams. PiA promotes diversity and equal opportunity.

Qualifications

• Bachelor's degree or higher in a related engineering field.
• 10+ years of experience as a Business Analyst or Technical Analyst.
• Project experience in the telecommunications sector.
• Strong experience with CRM systems and CRM processes.

Responsabilités

• Analyze business needs in telecom projects and translate into technical requirements.
• Analyze CRM processes across the customer lifecycle.
• Document business requirements as BRD, FRD, user stories, and use cases.
• Assess existing systems to identify improvement opportunities.
• Model process/data flows and prepare sequence diagrams and BPMN.
• Collaborate with software teams to refine requirements and support solution design.
• Support test scenarios and UAT, coordinating across stakeholders.
• Participate in meetings in English with international customers and project teams.

Connaissances

CRM systems

BSS/CRM architecture (Telco)

REST/SOAP APIs

UML/BPMN

SQL data analysis

Jira/Confluence

Agile/Scrum

English communication

Documentation

Stakeholder collaboration

Formation

Bachelor's degree in Computer Engineering, Electronics Engineering, Industrial Engineering, or a related field

Outils

Jira

Confluence

Description du poste

PiA is specialized in delivering custom IT business solutions, professional and managed services especially in Business Support Systems’ domain since its establishment in 2009. Our engineering team growth rapidly and has proven track record of success in delivering BSS integration, customization and complete customer management solutions for several telecom service providers in Turkey and EMEA. In PiA we follow agile development practices, see each team member as key asset and value individual strengths, opinions and ideas in achieving goals.

Roles and Responsibilities

• Analyze business needs in telecommunications projects and translate them into technical requirements.
• Analyze CRM processes and systems across the customer lifecycle.
• Conduct requirements analysis for customer onboarding, customer management, product and service management, campaign management, sales, order management, and customer care processes.
• Document business requirements as Business Requirements, Functional Requirements, User Stories, and Use Cases.
• Assess existing systems and processes to identify opportunities for improvement.
• Analyze integration requirements between CRM systems and billing, order management, product catalog, campaign management, and other BSS/OSS systems.
• Collaborate with technical teams to define API and system integration requirements.
• Model process and data flows, preparing sequence diagrams, process flows, and other analysis documentation as needed.
• Work with software development teams to refine requirements and contribute to solution design.
• Support the preparation of test scenarios and User Acceptance Testing (UAT).
• Coordinate activities across customers, business stakeholders, software development teams, and testing teams.
• Participate in meetings conducted in English with international customers and project teams, managing business and technical requirements.

Required Qualifications

• A bachelor’s degree in Computer Engineering, Electronics Engineering, Industrial Engineering, or a related field.
• At least 10 years of experience as a Business Analyst or Technical Analyst.
• Project experience in the telecommunications sector.
• Strong experience with CRM systems and a thorough understanding of CRM processes.
• Knowledge of Telco BSS architecture and core components, including CRM, Billing, Order Management, and Product Catalog.
• Working knowledge of REST/SOAP APIs, JSON/XML, and system integrations.Ability to perform basic data analysis using SQL.
• Familiarity with analysis and modeling methods, including UML, BPMN, process flows, and sequence diagrams.
• Proficiency in Jira, Confluence, or similar tools for analysis and project management.
• Experience with Agile/Scrum software development methodologies.
• Strong analytical thinking, problem-solving, and documentation skills.
• Ability to communicate effectively with technical teams and business stakeholders.
• Strong written and spoken English, with the ability to conduct meetings with international customers and prepare technical documentation.

At PiA Group, we believe in the power of diversity and aim to create an inclusiveworkplace where everyone feels valued. As an equal opportunity employer, weevaluate all applicants without discrimination based on race, color, religion,gender, age, national or ethnic origin, sexual orientation, gender identity,marital status, or disability.