Bilingual Customer Success Manager - Onboarding & Adoption

S&P Global; Fatih; On-site; TRY 60,000 - 90,000; Full time

Job summary

S&P Global Energy is seeking an experienced Customer Success professional to join the EMEA team. This role focuses on onboarding, educating, and enabling customers, driving adoption, and delivering stakeholder value across energy solutions.

The position requires strong communication skills, multi-account management, and the ability to travel to meet clients. You will work as an individual contributor, collaborating across functions to elevate the customer experience.

Qualifications

• Fluency in Russian and English is required; strong written and verbal communication.
• Typically 3+ years in customer success or account management.
• Proficiency with Gainsight or Salesforce is an advantage.

Responsibilities

• Engage proactively with customers to understand needs and maximize value.
• Onboard customers and conduct remote and in-person training sessions.
• Build and maintain relationships with key stakeholders to drive adoption and satisfaction.
• Capture customer engagement activities in Gainsight and collaborate across functions.

Skills

Russian language

English language

Account management

Stakeholder management

Travel readiness

Tools

Gainsight

Salesforce

Job description

S&P Global Energy is seeking an experienced Customer Success professional to join the EMEA team. This role focuses on onboarding, educating, and enabling customers, driving adoption, and delivering stakeholder value across energy solutions.

The position requires strong communication skills, multi-account management, and the ability to travel to meet clients. You will work as an individual contributor, collaborating across functions to elevate the customer experience.