Strategic Onsite Customer Success Architect

Hewlett Packard Enterprise; Fatih; On-site; TRY 240,000 - 320,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Customer Success Manager (CSM) to own strategic customer relationships and onboard clients to maximize adoption of HPE solutions. The role focuses on elevating customer outcomes, retention, and revenue through upsell and cross-sell opportunities, while coordinating with sales and technical teams.

The CSM will work onsite at partner/customer offices, maintaining executive-level engagements and ensuring value delivery across the customer journey from

Qualifications

• University or Bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred.
• Customer Success Manager Foundation Certification or higher preferred.
• HPE GreenLake ATP certification preferred.
• Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives.
• Considered a trusted advisor externally and mentor of customer success management internally.
• Typically 4-6 years of directly related work experience.

Responsibilities

• Takes ownership of a select group of strategic customer accounts.
• Cultivates strong senior-level relationships within the customer's organization, including engagement with key stakeholders.
• Successfully onboards and helps customers define and achieve their adoption success criteria.
• Acts as a primary advocate for the customer, ensuring their needs and objectives and desired outcomes are understood, prioritized, and realized.
• Develops and maintains a Customer Success Plan for the assigned accounts outlining the customer business goals, desired outcomes and timelines and ensures customers are receiving consistent experience throughout the entire customer journey.
• Mitigate risks and potential escalation for complex customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to manage change expectations and ensure swift and effective resolution.
• Advocate for the customer through the internal closed loop feedback mechanism throughout the customer life cycle.
• Articulate the value proposition of the HPE's solution offerings and align to customer pain points and business opportunities (use cases) Drives Upsell sales motion in the assigned account base, identifying and closing new expansion opportunities.
• Identifies Cross Sell opportunities and collaborates with Sales Specialists to pursue.
• Collaborates with the account team to smooth the end-to-end customer experience during the contract renewal and refresh processes to drive retention & account growth.

Skills

Relationship building

Customer success

Upsell selling

Cloud knowledge

ITIL/ITSM

Deal management

Collaboration

Education

Bachelor's degree or equivalent

MBA preferred

Customer Success Manager Foundation Certification or higher

HPE GreenLake ATP certification preferred

Job description

Hewlett Packard Enterprise is seeking a Customer Success Manager (CSM) to own strategic customer relationships and onboard clients to maximize adoption of HPE solutions. The role focuses on elevating customer outcomes, retention, and revenue through upsell and cross-sell opportunities, while coordinating with sales and technical teams.

The CSM will work onsite at partner/customer offices, maintaining executive-level engagements and ensuring value delivery across the customer journey from