Associate Operations Client Partner

NielsenIQ; Turkey; On-site; TRY 1,363,636 - 2,272,727; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ in Turkey is looking for a professional to act as a liaison between clients and internal teams. The role focuses on resolving client requests and improving satisfaction through effective communication and operational understanding.

Key qualifications include proficiency in Turkish and English, strong analytical skills, and the ability to cooperate effectively in a multicultural environment.

A flexible working environment and volunteer time off are also offered.

Qualifications

• Proficiency in Turkish both written and verbal.
• Fluency in English both written & verbal.
• Very good end-to-end operational understanding.
• Good understanding of the local market.
• Well-developed analytical skills and attention to detail.

Responsibilities

• Act as the liaison between clients and operational teams.
• Convert clients' needs into internal work orders.
• Ensure accurate resolution of client requests.
• Build relationships to facilitate meetings and provide support.
• Drive results to improve client satisfaction.

Skills

Proficiency in Turkish

Fluency in English

Analytical skills

Problem solving

Excellent Excel knowledge

Client orientation

Job description

Job Description

Purpose of the job: Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

Accountabilities

• Converting the clients’ needs into internal work orders


• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available


• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical or operational issues


• Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients)


• Contribute to solving elements of regional and global clients’ requests through collaboration with other countries


• Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions


• Driving results which lead to significant and sustainable improvements in client satisfaction


• Providing training for new joiners and other team members if needed


• Being responsible in keeping updated the operational documentation


• Daily work in a multicultural environment through cooperation with stakeholders and colleagues to deliver against the set objectives

Qualifications

• Proficiency in Turkish both written and verbal


• Fluency in English both written & verbal


• Very good end-to-end operational understanding


• Good understanding of the local market of the country


• Well-developed analytical skills and very good attention to details


• Proactivity attitude in recommending suitable solutions


• Profound combination of operative skills and client orientation


• Capabilities to translate client requirements into technical specification


• Problem solving and Decision-making skills


• Ability to work and build relationships with stakeholders at various levels of organization


• Ability to work effectively in a team to achieve goals together


• Very good Excel knowledge and computer literate

Additional Information

• Flexible working environment


• Volunteer time off

Equal Employment Opportunity

All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws.