Associate Operations Client Partner

NielsenIQ; Fatih; On-site; TRY 90,000 - 150,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ in Istanbul, Fatih is seeking a client operations liaison who translates client needs into internal work orders and collaborates with operations and commercial teams to resolve inquiries efficiently.

You will build relationships with stakeholders, support in root-cause analysis, and contribute to improving client satisfaction while maintaining up-to-date operational documentation. Fluency in Turkish and strong Excel skills are essential.

Qualifications

• Proficiency in Turkish both written and verbal.
• Very good end-to-end operational understanding.
• Good understanding of the local market of the country.
• Well-developed analytical skills and very good attention to details.
• Proactivity attitude in recommending suitable solutions.
• Profound combination of operative skills and client orientation.
• Customer service abilities.
• Capabilities to translate client requirements into technical specification.
• Problem solving and Decision-making skills.
• Ability to work and build relationships with stakeholders at various levels of organization.
• Ability to work effectively in a team to achieve goals together.
• Very good Excel knowledge and computer literate.

Responsibilities

• Converting the clients’ needs into internal work orders
• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client in regard to technical or operational issues
• Building positive relationships to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders
• Contribute to solving elements of regional and global clients’ requests through collaboration with other countries
• Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
• Driving results which lead to significant and sustainable improvements in client satisfaction
• Providing training for the new joiners and other team members if needed
• Being responsible in keeping updated the operational documentation
• Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

Skills

Turkish fluency

Operational understanding

Analytical skills

Attention to detail

Client orientation

Excel knowledge

Team collaboration

Tools

Excel

Job description

Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

Accountabilities:

Key accountabilities (this area is not a detailed description of activities on the job):

• Converting the clients’ needs into internal work orders
• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical or operational issues
• Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients)
• Contribute to solving elements of regional and global clients’ requests through collaboration with other countries
• Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
• Driving results which lead to significant and sustainable improvements in client satisfaction
• Providing training for the new joiners and other team members if needed
• Being responsible in keeping updated the operational documentation
• Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

Qualifications

• Proficiency in Turkish both written and verbal.
• Very good end-to-end operational understanding
• Good understanding of the local market of the country
• Well-developed analytical skills and very good attention to details
• Proactivity attitude in recommending suitable solutions
• Profound combination of operative skills and client orientation
• Customer service abilities
• Capabilities to translate client requirements into technical specification
• Problem solving and Decision-making skills
• Ability to work and build relationships with stakeholders at various levels of organization
• Ability to work effectively in a team to achieve goals together
• Very good Excel knowledge and computer literate.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion

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