Turkish-Speaking Client Operations Partner

NielsenIQ; Fatih; On-site; TRY 90,000 - 150,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ in Istanbul, Fatih is seeking a client operations liaison who translates client needs into internal work orders and collaborates with operations and commercial teams to resolve inquiries efficiently.

You will build relationships with stakeholders, support in root-cause analysis, and contribute to improving client satisfaction while maintaining up-to-date operational documentation. Fluency in Turkish and strong Excel skills are essential.

Qualifications

• Proficiency in Turkish both written and verbal.
• Very good end-to-end operational understanding.
• Good understanding of the local market of the country.
• Well-developed analytical skills and very good attention to details.
• Proactivity attitude in recommending suitable solutions.
• Profound combination of operative skills and client orientation.
• Customer service abilities.
• Capabilities to translate client requirements into technical specification.
• Problem solving and Decision-making skills.
• Ability to work and build relationships with stakeholders at various levels of organization.
• Ability to work effectively in a team to achieve goals together.
• Very good Excel knowledge and computer literate.

Responsibilities

• Converting the clients’ needs into internal work orders
• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client in regard to technical or operational issues
• Building positive relationships to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders
• Contribute to solving elements of regional and global clients’ requests through collaboration with other countries
• Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
• Driving results which lead to significant and sustainable improvements in client satisfaction
• Providing training for the new joiners and other team members if needed
• Being responsible in keeping updated the operational documentation
• Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

Skills

Turkish fluency

Operational understanding

Analytical skills

Attention to detail

Client orientation

Excel knowledge

Team collaboration

Tools

Excel

Job description

NielsenIQ in Istanbul, Fatih is seeking a client operations liaison who translates client needs into internal work orders and collaborates with operations and commercial teams to resolve inquiries efficiently.

You will build relationships with stakeholders, support in root-cause analysis, and contribute to improving client satisfaction while maintaining up-to-date operational documentation. Fluency in Turkish and strong Excel skills are essential.