Customer Success Senior Consultant

Nabla; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Hybrid working model

Monthly lunch ticket

Transportation allowance

Flexible working environment

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Job summary

NIQ is a global leader in market intelligence, seeking an experienced consultant to guide client projects from discovery to insights. You will use analytics, storytelling, and recommendations to influence decisions across diverse industries.

This hybrid role emphasizes client leadership, cross-functional collaboration, and mentoring junior analysts. Fluency in English is required; experience in market research and digital tools is essential; the team values inclusion and continuous learning.

Qualifications

• Bachelor's degree required; postgraduate/MBA preferred.
• 8+ years in market research with client-facing leadership.
• Experience coaching junior team members and presenting to clients.
• Fluent in English, written and spoken.

Responsibilities

• Serve as trusted advisor by understanding client needs and delivering insights.
• Lead client communication and manage queries with minimal senior involvement.
• Present results with storytelling and actionable recommendations.
• Translate client needs into SA&I solutions and research approaches.
• Oversee project timelines, quality, and risk management.
• Analyse data, finalize reports, and ensure timely, high-quality deliverables.

Skills

Analytical skills

Communication

Project management

Problem-solving

Business acumen

Client orientation

Storytelling

Education

Bachelor's degree

MBA preferred

Tools

PowerPoint

Excel

Word

Market research tools

Job description

Job Description

Key Responsibilities

Client Consulting & Relationship Management

• Serve as a trusted advisor by understanding client needs and delivering impactful insights.
• Lead day‑to‑day client communication; manage queries and tricky conversations with minimal senior involvement.
• Present results with clear storytelling and actionable recommendations.
• Participate in client planning and briefing meetings, translating client needs into relevant SA&I solutions and actionable research approaches.

Project Management & Delivery

• Support proposal development and ensure designs meet specifications.
• Align with internal teams on on test design, questionnaires, and analytical plans.
• Execute and review questionnaires and study inputs.
• Being able to execute studies end to end when needed.
• Oversee project timelines and quality; communicate risks proactively.
• Analyse data, finalize reports, and ensure on-time, high-quality deliverables.

Thought Leadership & Category Knowledge

• Build deep understanding of category dynamics, industry trends, and SA&I tools.
• Provide early‑stage consulting on innovation improvement and decision optimization.
• Contribute to internal and client‑facing thought leadership.

Team & People Development

• Coach and mentor junior analysts; review their work to strengthen analysis and storytelling.
• Role model professional behaviour and collaboration across teams.

Required Skills & Competencies

• Strong analytical and problem‑solving skills; ability to interpret forecasts.
• Excellent communication and presentation abilities with consultative storytelling.
• Solid project management, organization, and multitasking capability.
• Strong business acumen, client orientation, and comfort in digital/virtual work environments.

Knowledge & Tools

• Marketing research methods, statistics, and experimental design.
• Familiarity with in‑market data and innovation metrics.
• Proficiency in MS PowerPoint, Excel, and Word.

Education & Experience

• Bachelor’s degree required; postgraduate/MBA preferred.
• 8+ years of experience in market research, with significant exposure to ad hoc research and client‑facing project leadership.
• Experience coaching junior team members and presenting to clients.
• Fluent in English both written and spoken.

WHAT WE OFFER

• Work in an international inspiring company
• Health insurance
• Hybrid working model
• Monthly lunch ticket
• Transportation allowance

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion