Service Planner

Atlas Copco Group Co.,Ltd; Fatih; In loco; TRY 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Atlas Copco Group Co.,Ltd is seeking a Service Planning Administrator to manage the forward planning of open service orders, coordinate parts availability, and communicate with customers and engineers to ensure timely visits. The role emphasizes accurate planning, order release, and timely invoicing upon service completion.

You will work with SAP-based reporting, coordinate with Field Service Engineers, and support contract processing while handling ad-hoc projects as needed.

Competenze

• Understanding of professional knowledge applied to planning effectively.
• Motivation to expand, share, and apply work-related knowledge.
• Ability to foster a quality-focused culture that supports continuous improvement.
• Awareness of how your role contributes to overall business strategy.
• Strong communication skills to clearly convey information.
• Systematic, results-oriented planning and execution.

Mansioni

• Administer forward planning of all open orders.
• Ensure orders are created, allocated, and released to engineers.
• Confirm availability of required parts ahead of visits.
• Liaise with customers to arrange and confirm service visits.
• Monitor progress of customer orders and plan additional work.
• Close and/or invoice service orders after completion.
• Maintain scheduling on the Planning Board for SAP reporting.
• Communicate with Planning Team Leader, Regional Service Manager, and others to expedite requests.
• Resolve operational or planning issues with Planning & Contracts Team Leader/Regional Service Manager.
• Record information from Field Service Engineers for up-to-date records.
• Manage tasks in C4C and VeasyPlanner as they come in.
• Issue purchase orders to third-party suppliers as required.
• Assist with contract processing when needed.
• Support ad-hoc projects as assigned.

Conoscenze

Planning & scheduling

Customer service

Communication

Strumenti

SAP

C4C

VeasyPlanner

Descrizione del lavoro

• Administer the forward planning of all open orders, ensuring departmental service requirements are met in a timely and efficient manner.
• Ensure that orders are accurately created, allocated, and released to the appropriate engineer prior to the scheduled visit date.
• Confirm the availability of all required parts ahead of the visit.
• Liaise with customers via phone or email to arrange and confirm service visits, ensuring they are fully informed about the scope and timing of the work.
• Monitor and record the progress of all customer orders to ensure completion and plan any additional work as needed.
• Ensure all service orders are promptly closed and/or invoiced upon completion by the service engineer.
• Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.
• Regularly communicate with the Planning Team Leader, Regional Service Manager, Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
• Highlight and resolve any operational or planning issues in coordination with the Planning & Contracts Team Leader and/or Regional Service Manager.
• Collect and accurately record information from Field Service Engineers to maintain up-to-date customer records.
• Manage tasks in C4C and VeasyPlanner as soon as they are received.
• Issue non-core and service-related purchase orders to third-party suppliers as required.
• Provide assistance with contract processing when necessary.
• Support ad-hoc projects as assigned.

Your Role

• Administer the forward planning of all open orders, ensuring departmental service requirements are met in a timely and efficient manner.
• Ensure that orders are accurately created, allocated, and released to the appropriate engineer prior to the scheduled visit date.
• Confirm the availability of all required parts ahead of the visit.
• Liaise with customers via phone or email to arrange and confirm service visits, ensuring they are fully informed about the scope and timing of the work.
• Monitor and record the progress of all customer orders to ensure completion and plan any additional work as needed.
• Ensure all service orders are promptly closed and/or invoiced upon completion by the service engineer.
• Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.
• Regularly communicate with the Planning Team Leader, Regional Service Manager, Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
• Highlight and resolve any operational or planning issues in coordination with the Planning & Contracts Team Leader and/or Regional Service Manager.
• Collect and accurately record information from Field Service Engineers to maintain up-to-date customer records.
• Manage tasks in C4C and VeasyPlanner as soon as they are received.
• Issue non-core and service-related purchase orders to third-party suppliers as required.
• Provide assistance with contract processing when necessary.
• Support ad-hoc projects as assigned.

To Succeed, You Will Need

• A solid understanding of professional knowledge and how to apply it effectively.
• The motivation to expand, share, and apply work-related knowledge.
• The ability to foster a quality-focused culture that supports continuous performance improvement.
• Awareness of how your role contributes to the overall business strategy.
• Strong communication skills to clearly convey and exchange ideas and information.
• A systematic and results-oriented approach to planning and execution, with appreciation for the need for monitoring and control.
• A clear focus on customer satisfaction and the initiative to take appropriate actions to meet customer expectations

In Return, We Offer You

The opportunity to take full ownership of the customer service experience, applying a cradle-to-grave approach to all service administration and daily planning activities, ensuring all planned service requirements are delivered efficiently and on time.