24/7 NOC & Support Engineer (Rotating Shifts)

Rubiklabs; Odunpazarı; Hybrid; TRY 300,000 - 420,000; Full time

Job summary

Rubiklabs seeks a capable on-call NOC/Support professional to monitor production health and respond to incidents around the clock. You will triage alerts, follow the runbook, and escalate as required to prevent outages. Clear written incident notes are essential for fast engineering recovery.

Comfort with Linux, networks, and reading logs under pressure is required. The role includes rotating shifts, nights, and weekends to ensure 24/7 coverage for customer systems.

Qualifications

• Proficiency with Linux operating systems and network fundamentals.
• Ability to interpret logs and dashboards under pressure.
• Wamiliarity with incident response and runbooks.

Responsibilities

• Monitor production health across products on a rotating shift and respond to alerts.
• Serve as first responder to incidents, triage, run the runbook, and escalate when needed.
• Provide timely fixes to customer issues and feed recurring problems back to engineering.

Skills

Linux

Networking

Log reading

Job description

Rubiklabs seeks a capable on-call NOC/Support professional to monitor production health and respond to incidents around the clock. You will triage alerts, follow the runbook, and escalate as required to prevent outages. Clear written incident notes are essential for fast engineering recovery.

Comfort with Linux, networks, and reading logs under pressure is required. The role includes rotating shifts, nights, and weekends to ensure 24/7 coverage for customer systems.