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Quality Assurance jobs in United States

Call Center Quality & Performance Analyst

HELIUS TECHNOLOGIES PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
11 days ago
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Construction Manager

JHK RENOVATION PTE. LTD.

Singapore
On-site
SGD 80,000 - 120,000
11 days ago

IPQA Failure Analysis Engineer

MURATA ELECTRONICS SINGAPORE (PTE) LTD

Singapore
On-site
SGD 60,000 - 80,000
11 days ago

Assistant Digital Product Operations & Performance Manager, SEAA

CHANEL ASIA PACIFIC PTE LIMITED

Singapore
On-site
SGD 60,000 - 80,000
11 days ago

Architecture Assistants

WELL SMART INTERNATIONAL INVESTMENT PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
11 days ago
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Data Platform Engineer

INTERNATIONAL BACCALAUREATE ORGANIZATION (Singapore Branch)

Singapore
On-site
SGD 70,000 - 90,000
11 days ago

Head of Operations & Production (East, Manufacturing)

TALENTVIS SINGAPORE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
11 days ago

Instrumentation Engineer

Element Materials Technology Ltd.

Singapore
On-site
SGD 80,000 - 100,000
11 days ago
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Aerospace Quality Engineer - FAI, Audits & CI

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
11 days ago

Senior QA Engineer: API, Security & Automation Lead

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 70,000 - 90,000
11 days ago

Senior QA Tester / QA Lead #IFL

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 70,000 - 90,000
11 days ago

QC Inspector [5 days, Oil & Gas manufacturing ] ID: M-QY6Y7V79

Aurora

Singapore
On-site
SGD 60,000 - 80,000
11 days ago

Lift Technician - Maintenance

RECRUIT LYNC PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
11 days ago

QC Officer

Focal Search Pte Ltd

Singapore
On-site
SGD 80,000 - 100,000
12 days ago

Resident Engineer

RCY PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
12 days ago

Quality Excellence & Continuous Improvement Lead

VDL Enabling Technologies

Singapore
On-site
SGD 90,000 - 120,000
12 days ago

Senior / Raffles Butler

Raffles Hotel Singapore

Singapore
On-site
SGD 20,000 - 60,000
12 days ago

Senior Quantity Surveyor: Lead to QS Manager

LAI YEW SENG PTE LTD

Singapore
On-site
SGD 70,000 - 90,000
12 days ago

GenAI QA Automation Engineer | Cloud & ML Pipeline Testing

ARCHER LOGIC (S) PTE LTD

Singapore
On-site
SGD 60,000 - 90,000
13 days ago

Automation QA Engineer

ARCHER LOGIC (S) PTE LTD

Singapore
On-site
SGD 60,000 - 90,000
13 days ago

(Talent Pool) Backend Engineer - (Public Sector)

Xtremax

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Tiler — Expert in Construction & Quality Control

POWER KING ENGINEERING PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
13 days ago

Installation Engineer-SD

TOSS-EX PR PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
13 days ago

SUPERVISOR

ACHI BIZ SERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Automation QA Tester — Performance & API Testing

TOPPAN ECQUARIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
13 days ago
Call Center Quality & Performance Analyst
HELIUS TECHNOLOGIES PTE. LTD.
Singapore
On-site
SGD 40,000 - 60,000
Full time
11 days ago

Job summary

A leading telecommunications firm in Singapore is seeking a Quality Assurance Specialist to monitor and evaluate telesales calls. The ideal candidate will ensure compliance with company standards and laws while providing constructive feedback to improve agent performance. Responsibilities include analyzing call data, preparing detailed reports, and collaborating with training teams to enhance staff skills. This role is critical for maintaining high service quality and agent efficiency.

Qualifications

  • Proven experience in a call center or telesales environment.
  • Excellent verbal and written communication skills.
  • Meticulous attention to detail.
  • Strong ability to analyze data and provide recommendations.
  • Familiarity with CRM systems and call monitoring software.
  • Ability to handle escalated issues effectively.

Responsibilities

  • Monitor live and recorded calls to assess agent performance.
  • Ensure compliance with company policies and regulations.
  • Provide feedback and coaching to agents.
  • Prepare quality performance reports for management.
  • Identify process improvements for better productivity.
  • Document review findings and maintain performance logs.
  • Participate in training and calibration sessions.

Skills

Call center experience
Communication skills
Attention to detail
Analytical skills
Technical proficiency
Problem-solving

Tools

Call monitoring software
CRM systems
Microsoft Office (Word, Excel, Outlook)
Job description
A leading telecommunications firm in Singapore is seeking a Quality Assurance Specialist to monitor and evaluate telesales calls. The ideal candidate will ensure compliance with company standards and laws while providing constructive feedback to improve agent performance. Responsibilities include analyzing call data, preparing detailed reports, and collaborating with training teams to enhance staff skills. This role is critical for maintaining high service quality and agent efficiency.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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