Workshop Operations & Customer Experience Coordinator

Skylink Holdings Limited; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Skylink Holdings Limited in Singapore is seeking a Workshop Support Coordinator to bridge the workshop, customers, and suppliers. You will manage scheduling, fulfill work orders, and ensure smooth day-to-day workshop operations.

Key responsibilities include maintaining ERP/CRM records, handling calls and emails, issuing quotations and invoices, and liaising with partners to deliver reliable service. Strong organizational and communication skills are essential.

Qualifications

• Minimum qualification: GCE O-Level.
• Strong organizational, analytical, and interpersonal skills.
• Experience in vehicle servicing workshop is an advantage.

Responsibilities

• Direct contact point between workshop, customer and supplier.
• Coordinate between workshop and other departments (Operations, Rental, etc.).
• Support the workshop day-to-day operations.
• Ensure workshop operations follow the company SOP.
• Handle customer requests and issue work orders.
• Handle customer feedback and coordination work.
• In charge of appointment booking and scheduling of jobs.
• Handle incoming/outgoing calls and emails.
• Carry out data entry, document filing and organization.
• Liaise with customers, vendors, suppliers & partners.
• Issue quotations, invoices, cheques.
• Collect payments from customers.
• Update ERP and CRM records.

Skills

Organizational skills

Analytical thinking

Interpersonal skills

Multitasking

Team player

Positive attitude

Education

GCE O-Level

Tools

ERP

CRM

Job description

Skylink Holdings Limited in Singapore is seeking a Workshop Support Coordinator to bridge the workshop, customers, and suppliers. You will manage scheduling, fulfill work orders, and ensure smooth day-to-day workshop operations.

Key responsibilities include maintaining ERP/CRM records, handling calls and emails, issuing quotations and invoices, and liaising with partners to deliver reliable service. Strong organizational and communication skills are essential.