Customer Service Advisor (Workshop)

Skylink Holdings Limited; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Skylink Holdings Limited in Singapore is seeking a Workshop Support Coordinator to bridge the workshop, customers, and suppliers. You will manage scheduling, fulfill work orders, and ensure smooth day-to-day workshop operations.

Key responsibilities include maintaining ERP/CRM records, handling calls and emails, issuing quotations and invoices, and liaising with partners to deliver reliable service. Strong organizational and communication skills are essential.

Qualifications

• Minimum qualification: GCE O-Level.
• Strong organizational, analytical, and interpersonal skills.
• Experience in vehicle servicing workshop is an advantage.

Responsibilities

• Direct contact point between workshop, customer and supplier.
• Coordinate between workshop and other departments (Operations, Rental, etc.).
• Support the workshop day-to-day operations.
• Ensure workshop operations follow the company SOP.
• Handle customer requests and issue work orders.
• Handle customer feedback and coordination work.
• In charge of appointment booking and scheduling of jobs.
• Handle incoming/outgoing calls and emails.
• Carry out data entry, document filing and organization.
• Liaise with customers, vendors, suppliers & partners.
• Issue quotations, invoices, cheques.
• Collect payments from customers.
• Update ERP and CRM records.

Skills

Organizational skills

Analytical thinking

Interpersonal skills

Multitasking

Team player

Positive attitude

Education

GCE O-Level

Tools

ERP

CRM

Job description

Skylink Holdings Limited (SGX: XZB) is a leading provider of commercial vehicle leasing, hire-purchase financing, and engineering services in Singapore. Listed on the SGX Catalist Board on 17 September 2025, Skylink has built a strong reputation for reliability, innovation, and customer-focused solutions.

Established in 2017, Skylink is your trusted mobility partner, offering a complete range of services including vehicle retail, leasing, credit financing, and workshop servicing. Our mission is to deliver peace of mind and confidence through dependable and high-quality solutions.

We are proud to partner with respected brands such as Certis Cisco, ISS, UPS, Sheng Siong, and FairPrice, providing tailored vehicle and fleet solutions to both SMEs and multinational corporations. With a fleet of over 1,200 commercial vehicles, Skylink continues to drive excellence and innovation across the region.

At Skylink, our people are our greatest strength. We are committed to fostering a supportive and dynamic workplace where every employee can learn, grow, and thrive. Whether your passion lies in sales, marketing, operations, engineering, or customer service, you’ll find rewarding opportunities to develop your career and make an impact. Join our team and be part of a forward-thinking company that values commitment, collaboration, and growth.

Your journey starts here with Skylink.

The Job

• Direct contact point between workshop, customer and supplier

• Coordination between workshop and other department (i.e., Operations Dept, Rental dept & others)

• Support the workshop day-to-day operation

• Ensuring workshop operation follow the company SOP closely

• Handle customer request and issue work order

• Handle customer feedback and coordination work

• In charge of appointment booking and scheduling of job

• Handling of incoming call and outgoing call, including email

• Carry out data entry, document filing and organization

• Liaising with customers, vendors, suppliers & partners

• Issuing quotation, invoice, cheque

• Collecting payment from customer

• Updating of Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems record

Requirements

• Minimum qualification: GCE O-Level

• Strong organizational, analytical, and interpersonal skills

• With prior experience in vehicle servicing workshop will be an advantage

• Able to handle multiple tasks efficiently in a fast-paced environment

• Team player and positive working attitude

• Working Days (Mon-Fri: 9.00am to 6.00pm, Alt Sat: 9.00am to 6.00pm)