Workplace Helpdesk & Access Specialist

JLL; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Helpdesk Admin in Singapore to provide frontline helpdesk services and security administration support for our workplace operations. You will log service requests, assign tracking numbers, categorize issues, and route tickets to facilities teams, while coordinating access badges and visitor security clearances.

The role requires 2+ years in office coordination or related fields, proficiency in Microsoft Office, and experience with ticketing systems such as

Qualifications

• Minimum 2+ years of experience in office coordination, helpdesk, administration, facilities, or workplace operations.
• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management or Facilities Management or equivalent is required.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk, or similar).
• Familiarity with access control systems and visitor management software.

Responsibilities

• Helpdesk Operations: serve as the primary point of contact for workplace service requests via phone, email, and in-person inquiries.
• Log all service requests with complete details, including requester information, issue description, location and urgency.
• Assign tracking numbers and monitor status for timely resolution.
• Categorize and prioritize requests based on nature, severity, and impact on operations.
• Generate regular reports on ticket volume, response times, and resolution rates.

Skills

Strong interpersonal skills

Problem-solving mindset

Adaptability

Proactive attitude

Communication skills

Education

Diploma / Nitec in Hotel & Hospitality Management or Facilities Management

Tools

ServiceNow

Jira Service Desk

Microsoft Office Suite

Job description

Jones Lang LaSalle (JLL) is seeking a Helpdesk Admin in Singapore to provide frontline helpdesk services and security administration support for our workplace operations. You will log service requests, assign tracking numbers, categorize issues, and route tickets to facilities teams, while coordinating access badges and visitor security clearances.

The role requires 2+ years in office coordination or related fields, proficiency in Microsoft Office, and experience with ticketing systems such as