Helpdesk Admin

JLL; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Helpdesk Admin in Singapore to provide frontline helpdesk services and security administration support for our workplace operations. You will log service requests, assign tracking numbers, categorize issues, and route tickets to facilities teams, while coordinating access badges and visitor security clearances.

The role requires 2+ years in office coordination or related fields, proficiency in Microsoft Office, and experience with ticketing systems such as

Qualifications

• Minimum 2+ years of experience in office coordination, helpdesk, administration, facilities, or workplace operations.
• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management or Facilities Management or equivalent is required.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk, or similar).
• Familiarity with access control systems and visitor management software.

Responsibilities

• Helpdesk Operations: serve as the primary point of contact for workplace service requests via phone, email, and in-person inquiries.
• Log all service requests with complete details, including requester information, issue description, location and urgency.
• Assign tracking numbers and monitor status for timely resolution.
• Categorize and prioritize requests based on nature, severity, and impact on operations.
• Generate regular reports on ticket volume, response times, and resolution rates.

Skills

Strong interpersonal skills

Problem-solving mindset

Adaptability

Proactive attitude

Communication skills

Education

Diploma / Nitec in Hotel & Hospitality Management or Facilities Management

Tools

ServiceNow

Jira Service Desk

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description – Helpdesk Admin

About the Role:

The Helpdesk & Security Admin provides essential operational support to ensure seamless workplace operations and an exceptional visitor experience. Reporting to the Workplace Experience Manager, this role combines frontline helpdesk services with security administration responsibilities.

In the helpdesk capacity, you’ll manage call logging operations by receiving and documenting service requests with complete details, assigning unique tracking numbers, categorizing issues by nature and urgency, and routing them to the appropriate facilities teams for resolution.

On the security administration side, you’ll support the client security team by processing security access requests, managing the issuance and retrieval of employee access badges, and coordinating visitor security clearance with relevant departments.

Success in this role requires strong communication and coordination skills across multiple departments and teams to ensure all assigned duties are completed accurately, to a high standard, and within required timeframes.

Responsibilities:

Helpdesk Operations (60%)

• Serve as the primary point of contact for all workplace service requests via phone, email, and in-person inquiries
• Log all service requests accurately with complete details including requestor information, issue description, location, and urgency level
• Assign unique tracking numbers to each request for efficient monitoring and follow-up
• Categorize and prioritize requests based on nature, severity, and impact on business operations
• Monitor ticket status and provide proactive updates to requestors on resolution progress
• Follow up on outstanding requests to ensure timely closure and client satisfaction
• Maintain detailed records of all service requests in the helpdesk management system
• Generate regular reports on ticket volume, response times, resolution rates, and recurring issues

Security Administration (40%)

• Process employee security access requests in accordance with client company policies and requirements
• Issue new employee access badges, including photo capture, card programming, and system registration
• Retrieve and deactivate access badges from departing employees or contractors
• Maintain accurate records of all badge issuances, retrievals, and access level changes
• Coordinate visitor security clearance requests with HR, Security, and relevant departments
• Pre-register expected visitors and prepare temporary access credentials in advance
• Monitor visitor logs and ensure all visitors are properly signed in and out
• Coordinate with building security teams on access issues, security incidents, and emergency procedures
• Maintain organized filing systems for service records, security documentation, and compliance logs
• Assist with workplace events by managing security access requirements and visitor logistics

Requirements:

• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required
• Minimum 2+ years of experience in office coordination, helpdesk, administration, facilities, or workplace operations.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk, or similar)
• Familiarity with access control systems and visitor management software
• Problem-solving mindset with ability to think critically under pressure
• Ability to maintain confidentiality and handle sensitive information appropriately
• Strong interpersonal skills for effective collaboration across departments
• Adaptability and flexibility in a fast-paced, dynamic environment
• Proactive attitude with ability to anticipate needs and take initiative

Location:

On-site –Singapore

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.