Workplace Experience Helpdesk & Security Admin

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Helpdesk Admin to support workplace operations and security processes on-site in Singapore. You will handle front-line helpdesk tasks and assist with access control and visitor clearance, ensuring timely, accurate service delivery.

The role requires organization, communication, and coordination across departments, with a focus on security, confidentiality, and professional client interaction in a dynamic environment.

Qualifications

• Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study.
• Minimum 2+ years of experience in office coordination, helpdesk, administration, facilities, or workplace operations.
• Proficient in MS Office; experience with helpdesk ticketing systems; familiarity with access controls.

Responsibilities

• Serve as the primary contact for workplace service requests via phone, email, and in person.
• Log, track, and categorize service requests with complete details.
• Process employee security access requests and issue badges.
• Coordinate visitor security clearance and monitor visitor logs.

Skills

Problem solving

Proactive attitude

Adaptability

Interpersonal skills

Strong collaboration

Education

Diploma in Hospitality / Facilities Mgmt

Tools

ServiceNow

Jira Service Desk

MS Office

Job description

Jones Lang LaSalle (JLL) is seeking a Helpdesk Admin to support workplace operations and security processes on-site in Singapore. You will handle front-line helpdesk tasks and assist with access control and visitor clearance, ensuring timely, accurate service delivery.

The role requires organization, communication, and coordination across departments, with a focus on security, confidentiality, and professional client interaction in a dynamic environment.