Workplace Experience & Engagement Lead

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD is seeking a proactive Experience Ambassador to support daily workplace operations and enhance employee and visitor experience. You will ensure spaces are ready, coordinate services, and engage the workplace community.

You will build relationships with stakeholders, manage space and amenities, and assist with events, reporting, and compliance while delivering a welcoming and safe environment.

Qualifications

• Diploma or Degree in Hospitality, Business Administration, Facilities Management, or related field.
• Prior experience in workplace experience, hospitality, facilities coordination, or front-of-house roles.
• Strong interpersonal and communication skills, with a client-service mindset.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Proficiency in MS Office; familiarity with facilities/workplace management systems is a plus.
• Comfortable with emergency response procedures and visitor management protocols.

Responsibilities

• Support day-to-day workplace operations to ensure a seamless employee and visitor experience.
• Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with standards.
• Monitor and coordinate workplace service requests, ensuring timely resolution and communication.
• Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams.
• Identify operational gaps and drive continuous improvement.
• Escalate and track workplace issues through to closure.
• Plan and execute workplace experience initiatives, wellness programs, and employee events.
• Drive participation and awareness of workplace programs and services.
• Curate workplace moments that enhance employee satisfaction and sense of belonging.
• Gather and act on employee feedback.
• Prepare monthly reporting of HX events.
• Support internal communication campaigns promoting workplace culture.
• Ensure meeting rooms, collaboration areas, wellness facilities, and shared amenities are well-maintained and functional.
• Support readiness for meetings, town halls, training sessions, and special events.
• Partner with stakeholders to optimize space utilization.
• Monitor workplace aesthetics and presentation standards.
• Build strong relationships with client representatives and workplace stakeholders.
• Participate in client meetings and provide updates on service performance.
• Support implementation of client-driven workplace programs.
• Maintain accurate records of requests, feedback, and incidents via the SG Workplace Mailbox.
• Track workplace experience metrics and service performance indicators.
• Prepare reports and presentations on engagement and operational performance.
• Support audits, compliance activities, and workplace inspections.
• Manage monthly utility and rental payment submissions, tracking consumption trends.
• Manage planned Move Requests and Locker management.
• Deliver personable, efficient visitor welcoming services.
• Manage visitor movement to enhance facility safety and security.
• Execute emergency response plans when necessary.
• Conduct employee surveys and gather feedback.
• Analyze feedback data to identify trends.
• Implement improvements based on employee input.
• Assist and educate clients on efficient meeting room booking practices.
• Ensure fast turnaround and upkeep of meeting rooms.
• Coordinate with housekeeping on pre/post-event cleanliness
• Plan engaging experiences and community events that bring people together.

Skills

Interpersonal skills

Communication

Client-service mindset

Multitasking

Independent work

Education

Diploma or Degree in Hospitality, Business Administration, Facilities Management, or related field

Tools

MS Office

Facilities management software

Job description

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD is seeking a proactive Experience Ambassador to support daily workplace operations and enhance employee and visitor experience. You will ensure spaces are ready, coordinate services, and engage the workplace community.

You will build relationships with stakeholders, manage space and amenities, and assist with events, reporting, and compliance while delivering a welcoming and safe environment.