Workplace Experience Lead

JLL; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

JLL is looking for a Workplace Experience Lead to oversee on-site hospitality and engagement for a key client account in Singapore. You will lead a team of Workplace Ambassadors delivering daily services across the client workspace, ensuring brand-aligned experiences and high client satisfaction.

Strong leadership and stakeholder-management are essential. Responsibilities include designing tailored workplace programs, coordinating with engineering and facilities teams, and driving continuous

Qualifications

• Diploma or equivalent practical experience in business, hospitality, communications or HR.
• 4+ years in client-facing roles within workplace experience or managed services.
• Experience leading frontline teams (5+ members).
• Strong communication and stakeholder-management skills.
• Familiarity with desk booking apps and visitor management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Client Partnership: act as trusted contact for workplace experience, aligning service with client goals.
• Team Leadership: recruit, train, coach, and manage Workplace Ambassadors; set expectations and review performance.
• Service Excellence: oversee ambassador-led services including events, office readiness, and employee assistance.
• Experience Design & Execution: co-create and implement tailored workplace programs to boost employee satisfaction.
• Operational Oversight: monitor site operations, coordinate with vendors and JLL teams to resolve issues.
• Feedback & Continuous Improvement: gather insights and propose enhancements based on surveys and reports.
• Compliance & Reporting: ensure SLAs, safety regulations, and privacy standards; deliver reports.
• Budget & Resource Management: manage staffing, supplies, and minor budgets.

Skills

Interpersonal skills

Communication

Stakeholder management

Team leadership

Workplace technology familiarity

Education

Diploma in Business, Hospitality, Communications, Human Resources, or related field

Tools

Desk booking apps

Visitor management systems

Service request platforms

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

As a Workplace Experience Lead supporting a key client account, you will serve as the primary steward of the on‑site workplace experience, ensuring it consistently reflects both JLL’s service excellence and the client’s unique culture, values, and operational needs. You will directly manage a team of Workplace Ambassadors who deliver day‑to‑day hospitality, support, and engagement services across the client’s workspace(s). This role requires a blend of client relationship acumen, team leadership, and hands on experience design in a dynamic work environment.

Key Responsibilities

• Client Partnership: Act as the trusted point of contact for workplace experience matters, building strong relationships with client stakeholders (e.g., HR, Technology, Security, etc.) and aligning service delivery with their evolving business goals.
• Team Leadership: Recruit, train, coach, and manage a high-performing team of Workplace Ambassadors; set clear expectations, conduct performance reviews, and foster a service-oriented, inclusive team culture.
• Service Excellence: Oversee daily ambassador-led services—including events, office readiness, and employee assistance—ensuring seamless, branded experiences.
• Experience Design & Execution: Co-create and implement tailored workplace programs (e.g., office tours, wellness activations, recognition moments, engagement events, education) that enhance employee satisfaction and reinforce the client’s employer brand.
• Operational Oversight: Monitor site operations for cleanliness, safety, functionality, and brand consistency; coordinate with vendors and internal JLL Workplace teams (engineering, delivery, property services) to resolve issues promptly.
• Feedback & Continuous Improvement: Gather insights through surveys, ambassador reports, and client check-ins; analyze trends and propose enhancements to elevate the experience.
• Compliance & Reporting: Ensure all activities meet contractual SLAs, health & safety regulations, and data privacy standards; deliver regular performance reports to client and JLL leadership.
• Budget & Resource Management: Manage labor scheduling, supplies, and minor program budgets within agreed parameters to optimize cost-efficiency without compromising quality.

Qualifications & Skills

• Diploma in Business, Hospitality, Communications, Human Resources, or a related field (or equivalent practical experience).
• 4+ years of experience in client-facing roles within workplace experience, corporate hospitality, facilities services, or customer success—preferably in a managed services or outsourced environment.
• Proven experience leading frontline teams (5+ members) with a focus on coaching, engagement, and performance accountability.
• Strong interpersonal and communication skills, with the ability to navigate diverse stakeholder groups and represent the client’s brand authentically.
• Familiarity with workplace technologies (e.g., desk booking apps, visitor management systems, service request platforms).
• Organized, proactive, and adaptable—with the ability to manage multiple priorities in a fast-paced setting.
• Passion for creating human-centered experiences and fostering workplace community.

Why This Role Matters

You’ll be the face and heartbeat of the workplace for our client’s employees—turning physical space into meaningful experience through people, service, and thoughtful design. Your leadership will directly impact how thousands of employees feel about coming to work each day.

Location:

On-site -Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.