Workplace Experience Coordinator (3 Months Renewable Contract)

CBRE Group, Inc.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

CBRE Singapore is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact and help create a welcoming environment.

Reporting to the Workplace Experience function, you will greet visitors, manage passes, coordinate events, support office operations, and ensure brand standards and security procedures are followed.

Qualifications

• Diploma required with 3–4 years of related experience.
• Strong knowledge of processes, procedures, systems, and concepts within own job function.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors; issue passes and escort visitors.
• Answer phones professionally and prepare presentations for groups.
• Coordinate recreational, dining, and business activities for requestors.
• Approve maintenance work orders and liaise with vendors as needed.
• Resolve inquiries with a professional customer-service approach.
• Support team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline compliance.
• Follow security and emergency procedures; notify management as needed.
• Deliver new-hire orientation, training, and coaching; create presentations.
• Gather and analyze data to identify and solve problems with minimal precedent.
• Suggest improvements to existing processes to boost efficiency.

Skills

Customer service

Communication

Organizational skills

Education

Diploma (any field)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MS Office

Job description

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• Minimum Diploma in any field with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

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