Workplace Experience Coordinator

CBRE Group, Inc.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

CBRE Workplace Experience Senior Coordinator in Singapore delivers world-class customer service to employees and guests in a designated building. You are the first point of contact, greeting visitors, issuing passes, and escorting guests while following security protocols.

You will answer calls professionally, arrange activities, manage maintenance requests, oversee supplies, and prepare client materials in line with brand guidelines.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Intermediate problem-solving skills with ability to review and select solutions without supervisory approval.
• Ability to explain detailed information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• First point of contact for all entering the facility; greet visitors and issue passes while following security protocols.
• Answer the telephone professionally to make a memorable first impression.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders and address vendor staff issues as needed.
• Escalate inquiries or complaints from employees, guests, and coworkers.
• Provide team support including office supplies, meeting coordination, and equipment care.
• Create customized client materials following brand guidelines.
• Follow property-specific security and emergency procedures and notify relevant parties for safety.
• Recognize and resolve typical and atypical problems in own area without supervisory approval.
• Evaluate and select solutions from established options to impact service quality.
• Follow standardized procedures with regular but moderate supervision.

Skills

Microsoft Office

Organizational skills

Problem-solving

Communication

Education

High School Diploma or GED

Job description

Workplace Experience Coordinator - Singapore

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.