Workplace Experience Coordinator

CBRE; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

CBRE Singapore is seeking a Workplace Experience Sr. Coordinator to deliver a world-class service experience to employees and guests in a designated building.

You will be the first point of contact, greeting entrants, issuing passes, and guiding visitors while upholding security protocols. The role requires solid Microsoft Office skills, strong organizational abilities, and problem-solving capabilities to manage requests, coordinate meetings, and support the team with supplies and equipment.

Qualifications

• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with a robust inquisitive mindset.
• Ability to explain detailed information within the team clearly and concisely.

Responsibilities

• First point of contact for all entrants; greet them, issue passes, and escort visitors.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; coordinate with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team: office supplies, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow security and emergency procedures to ensure safety of all individuals in the building.
• Identify and resolve typical and atypical problems without supervisory approval.

Skills

Microsoft Office

Organizational skills

Problem-solving

Communication skills

Education

High School Diploma or GED

Job description

About CBRE

Workplace Experience Coordinator - Singapore

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About The Role

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You'll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.