Work Order Coordination Executive | UP $4,000 | Serangoon | 1 Year

PERSOL; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

PERSOL in Singapore is seeking an administrative and operational coordinator to support customer work orders across multiple internal touchpoints, ensuring timely submission and accurate processing from Serangoon.

You will coordinate with Sales, Operations, Provisioning and Product, validate orders, track status, escalate delays, and contribute to process improvements to boost service delivery. Contract is immediate to 31 March 2027; salary is SGD 3,000–4,000 per month.

Responsibilities

• Work Order Coordination: Coordinate with Sales, Operations, Provisioning, Product and other supporting teams to ensure timely work order creation and submission.
• Order Accuracy & Compliance: Validate order details, supporting documents and required approvals before submission to minimise errors and rework.
• Stakeholder Follow-Up: Track outstanding actions, resolve administrative gaps and escalate delays to the relevant stakeholders.
• Order Tracking & Reporting: Maintain visibility of work order status, turnaround times and pending cases to ensure timely completion.
• Process Improvement: Identify recurring bottlenecks and support workflow improvements to enhance operational efficiency.
• Credit Adjustment Turnaround Time: Ensure timely processing of complex manual credit adjustments requiring detailed calculations and validation.
• Standard Quotation Markup: Prepare quotations using standard pricing and predefined markup guidelines.

Job description

Contract Duration: Immediate - 31 March 2027
Salary: $3,000 - $4,000 per month
Location: Serangoon

Role Objective

To provide administrative and operational support in coordinating customer work orders across multiple internal touchpoints, ensuring timely order submission, accurate processing, and smooth service delivery.

Key Responsibilities

• Work Order Coordination: Coordinate with Sales, Operations, Provisioning, Product and other supporting teams to ensure timely work order creation and submission.

• Order Accuracy & Compliance: Validate order details, supporting documents and required approvals before submission to minimise errors and rework.

• Stakeholder Follow-Up: Track outstanding actions, resolve administrative gaps and escalate delays to the relevant stakeholders.

• Order Tracking & Reporting: Maintain visibility of work order status, turnaround times and pending cases to ensure timely completion.

• Process Improvement: Identify recurring bottlenecks and support workflow improvements to enhance operational efficiency.

Key Performance Indicators (KPIs)

• Timeliness of work order submission.

• Accuracy and completeness of submitted orders.

• Reduction in order processing delays and rework.

• Timely escalation and closure of outstanding cases.

Other Responsibilities

• Credit Adjustment Turnaround Time: Ensure timely processing of complex manual credit adjustments requiring detailed calculations and validation.

• Standard Quotation Markup: Prepare quotations using standard pricing and predefined markup guidelines.

We regret to inform that only shortlisted candidates will be notified.