Admin Executive | Serangoon | Till 31 March 2027 | UP to $4000

PERSOL; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

PERSOL is seeking an Order Management professional in Singapore to liaise with Sales, Operations, Provisioning, Product and other internal teams for accurate and timely work order creation and submission. The role includes order validation, compliance checks, and proactive monitoring to ensure on-time delivery.

Additional responsibilities include handling credit adjustments processing and quotation preparation, contributing to continuous improvement of workflows and service delivery across the

Formación

• Work Order Management: facilitate accurate and timely creation and submission of work orders.
• Order Validation & Compliance: ensure accuracy and compliance prior to submission.
• Stakeholder Coordination: address discrepancies and escalate issues to appropriate parties.
• Order Monitoring & Reporting: track progress and provide visibility for timely completion.
• Operational Excellence: identify gaps and contribute to workflow improvements.

Responsabilidades

• Liaise with internal teams to facilitate timely work order creation and submission.
• Review order information and approvals to ensure accuracy and compliance.
• Monitor outstanding actions and escalate delays to the right parties.
• Track work order progress and report turnaround times and status.
• Identify process gaps and contribute to efficiency initiatives.

Descripción del empleo

Key Responsibilities

• Work Order Management – Liaise with Sales, Operations, Provisioning, Product and other internal teams to facilitate the accurate and timely creation and submission of work orders.

• Order Validation & Compliance – Review order information, supporting documentation and approval requirements to ensure accuracy, completeness and compliance prior to submission.

• Stakeholder Coordination – Monitor outstanding action items, address administrative discrepancies and promptly escalated unresolved issues or delays to the appropriate parties.

• Order Monitoring & Reporting – Track work order progress, turnaround times and outstanding cases, providing visibility to ensure timely completion and follow‑up.

• Operational Excellence – Identify process gaps and recurring challenges, and contribute to initiatives that improve workflows, efficiency and service delivery.

Key Performance Indicators (KPIs)

• Timely submission of work orders in accordance with service timelines.

• High level of accuracy and completeness in submitted orders.

• Reduced processing errors, rework and operational delays.

• Effective escalation and timely resolution of pending cases.

Additional Responsibilities

• Credit Adjustment Processing – Manage and process complex manual credit adjustments accurately and within the required turnaround time, including detailed calculations and validations.

• Quotation Preparation – Generate quotations based on approved pricing structures and established markup guidelines, ensuring accuracy and consistency.