Order Management Executive - $3,500 - 1 year contract

PERSOL; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

PERSOL is seeking an Order Management Executive in Singapore to support end-to-end processing of customer orders. You will validate requests, process orders in the systems, and track progress while ensuring compliance with procedures and quality standards.

The role emphasizes accuracy, cross-functional coordination with Sales and other teams, and timely order fulfilment. Candidates with Diploma or Degree and experience in order management are preferred.

Qualifications

• Diploma or degree in a related field; relevant experience is advantageous.
• Strong attention to detail and accuracy in order processing.
• Good communication and ability to manage multiple tasks.

Responsibilities

• Review customer orders and supporting documents for completeness and accuracy.
• Create, process, and maintain customer orders in internal systems; update order status.
• Coordinate with Sales and other teams to ensure timely order fulfilment and approvals.
• Manage customer and billing accounts; provide timely order acknowledgements and updates.
• Maintain order tracking logs and generate basic reports on processing performance.

Skills

Attention to detail

Communication

Multitasking

Stakeholder management

Education

Diploma or Degree in Business / Operations / Administration

Tools

Excel

CRM/ERP systems

Job description

Industry: Telecommunications

Salary: Up to $3,500 per month
Contract Duration: 12 Months
Location: Serangoon North

Working Hours

• Monday to Thursday: 8:30am - 6:00pm
• Friday: 8:30am - 5:30pm

Job Overview

We are seeking a detail-oriented and proactive Order Management Executive to support the end-to-end processing of customer orders. The successful candidate will ensure customer requests are accurately validated, processed, and tracked within established timelines while maintaining compliance with operational procedures and quality standards.

Key Responsibilities

Order Review & Validation

Review customer orders and supporting documents to ensure completeness and accuracy.

• Verify approvals and required documentation submitted by internal stakeholders.
• Follow up on missing, incomplete, or unclear information where necessary.
• Assess order requirements and determine the appropriate processing workflow.

Order Processing & System Management

• Create, process, and maintain customer orders within internal systems.
• Ensure accurate setup and linkage of order components and service requirements.
• Monitor and update order status records within the system.
• Process order amendments and update customer requirements as needed.

Customer & Account Management

• Issue order acknowledgements and status updates to customers and stakeholders.
• Create and maintain customer and billing account records.
• Update customer information and account details accurately and promptly.

Cross-Functional Coordination

• Collaborate with Sales and internal teams to facilitate timely order fulfilment.
• Coordinate with relevant departments for approvals, account setup, service provisioning, and issue resolution.
• Follow up on outstanding documentation, approvals, or system-related matters.

Order Tracking & Reporting

• Maintain order tracking logs and records.
• Ensure adherence to processing timelines and service standards.
• Prepare reports, statistics, and analysis related to order processing performance.

Documentation & Compliance

• Maintain accurate and organised records of customer orders and supporting documentation.
• Ensure compliance with internal policies, procedures, and audit requirements.

Issue Resolution

• Identify and resolve order processing issues promptly.
• Escalate complex cases or delays to the appropriate stakeholders when required.

Additional Responsibilities

• Support ad hoc tasks and projects assigned by management.

Requirements

• Diploma or Degree in Business, Operations, Administration, or a related discipline.
• Experience in order management, customer service, sales support, operations, or administrative functions is advantageous.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Good communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience working with CRM, ERP, or order management systems is an advantage.
• Strong problem-solving skills with the ability to work independently and collaboratively.
• Experience supporting order processing, customer account management, or service fulfilment functions.
• Exposure to telecommunications, technology, or service-oriented industries will be advantageous.
• Familiarity with CRM, billing, or order management platforms is beneficial.

Training

• Comprehensive training will be provided, including system and product-related knowledge where required.

We regret to inform that only shortlisted candidates will be notified.