Wintel Engineer (On-Premises Infrastructure)

Nivabiz; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NivaBiz is seeking an experienced Wintel Engineer to ensure the daily availability of Windows servers within a large enterprise environment. You will install, administer, and troubleshoot Windows Server OS, manage Active Directory, clustering, backups, and disaster recovery activities.

You will coordinate with vendors, perform root-cause analysis, monitor performance, plan capacity, and maintain security hardening and patching procedures.

Qualifications

• Must have deep Windows Server troubleshooting experience.
• Knowledge of Microsoft Cluster is mandatory.
• Experience with Windows Server 2003/2008/2012 operating systems and related backup solutions.

Responsibilities

• Implement Windows-based infrastructure per business requirements.
• Maintain security and availability of Windows infrastructure.
• Troubleshoot Windows OS incidents and perform RCA.
• Manage AD, Group Policy, and user profiles; handle clustering.
• Coordinate with vendors for maintenance and issue resolution.
• Support VMware and Hyper-V environments and backups.

Skills

Leadership

Interpersonal skills

Communication

Troubleshooting

Teamwork

Customer-oriented

Self-motivated

Education

ITIL Foundation

Windows Server certification

Tools

VMware

vCenter

Windows Server

Hyper-V

NetBackup/Backup Exec

Symantec Endpoint Protection

Enterprise monitoring software

Job description

JOB SUMMARY

NivaBiz is seeking an experienced Wintel Engineer to work within a team environment and ensure the daily availability of Windows servers supporting systems with significant business or IT impact.

The successful candidate will handle Windows Server operating-system installations, administration, incident resolution, root-cause analysis, infrastructure maintenance, and disaster-recovery activities.

KEY RESPONSIBILITIES

• Implement Windows-based infrastructure according to business requirements.
• Perform ongoing maintenance and ensure the security and availability of Windows-based infrastructure.
• Troubleshoot and resolve Windows OS-related incidents and problems according to established processes.
• Perform Root Cause Analysis (RCA) for OS-related service problems as part of problem management.
• Liaise with support vendors regarding maintenance, technical support, and issue resolution.
• Support Windows Server-based systems, system software, clustering software, and system-management agents.
• Analyse historical system usage and identify trends involving CPU, memory, I/O, and storage.
• Develop and implement capacity-improvement plans.
• Assist in developing and maintaining the Technical Disaster Recovery Plan.
• Provide technical support during disasters and system-recovery situations.Execute the Technical Disaster Recovery Plan during disaster-recovery exercises and actual recovery situations.
• Set up and manage Windows Active Directory, including Group Policy Objects and user profiles.
• Set up and manage Windows Clustering.
• Set up and manage VMware hosts, including vCenter and virtual machines across Windows and Linux operating systems.
• Support VMware vSphere 4.x and above.
• Set up and manage Microsoft Hyper-V and virtual machines.
• Set up and manage NetBackup and/or Backup Exec, including defining backup policies based on industry standards.
• Set up and manage enterprise-wide Symantec Endpoint Protection Manager, including defining security policies based on industry standards.
• Review system and event logs regularly according to business requirements.
• Manage server OS patching procedures and security hardening.
• Evaluate and review patches before and after installation.
• Perform system backup and restoration according to business requirements.
• Manage and monitor systems using enterprise-monitoring software.
• Conduct operational meetings with customers and relevant stakeholders.
• Prepare and update technical designs, system-build documents, and operational-process documentation.
• Support SAN storage management activities.

REQUIREMENTS

• Working experience within a government agency environment is preferable.
• Good leadership and interpersonal skills, with experience working in large enterprise operational environments.
• Good oral and written communication skills.
• Ability to independently troubleshoot and resolve technical problems.
• Experience performing deep-level Windows Server OS troubleshooting and problem resolution.
• Knowledge of Microsoft Cluster is mandatory.
• Documented Windows Server knowledge or certification for Windows Server 2003/2008 is required. Knowledge of Windows Server 2012 will be advantageous.
• Experience installing and operating Windows Server 2003/2008/2012 operating systems, software, and backup solutions.
• Knowledge of server hardware and equipment, including HP, IBM, or Dell servers, will be advantageous.
• Knowledge of HP or IBM SAN storage will be advantageous.
• Familiarity with enterprise antivirus and endpoint-protection software.
• Familiarity with major system-monitoring software and its functionality.
• ITIL Foundation certification or equivalent working experience.
• Automation, scripting, and SAN storage experience will be advantageous.
• Self-motivated, customer-oriented, and able to work effectively as a team member during projects.