Wintel Engineer (On-Premises Infrastructure)

NIVABIZ PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

NivA Biz is seeking an experienced Wintel Engineer to ensure the daily availability of Windows servers supporting systems with significant business impact. You will handle OS installations, administration, incident resolution, RCA, infrastructure maintenance, and disaster-recovery activities.

The role requires strong leadership, communication, and ITIL-aligned practices, plus hands-on experience with VMware/Hyper-V, AD, clustering, and backup solutions.

Qualifications

• Extensive Windows Server troubleshooting and OS management.
• Experience with virtualization (VMware/Hyper-V) and backup solutions.
• ITIL Foundation certification or equivalent working experience.
• Knowledge of Microsoft Cluster and disaster-recovery practices.
• Experience in large enterprise environments is preferred.
• Strong communication and leadership skills.

Responsibilities

• Implement Windows-based infrastructure per business requirements.
• Maintain security and availability of Windows infrastructure.
• Troubleshoot Windows OS incidents and perform RCA.
• Support AD, clustering, and virtualization environments.
• coordinate with vendors for maintenance and incident resolution.
• Develop and maintain DR plans and perform DR exercises.
• Review logs and perform patching and hardening procedures.
• Monitor systems with enterprise monitoring software.

Skills

Windows Server

Troubleshooting

Leadership

Communication

Problem solving

ITIL

Education

ITIL Foundation certification

Windows Server 2003/2008/2012 knowledge

Tools

VMware vSphere

VMware vCenter

Hyper-V

NetBackup/Backup Exec

Symantec Endpoint Protection

SAN storage

Enterprise monitoring software

Job description

JOB SUMMARY

NivaBiz is seeking an experienced Wintel Engineer to work within a team environment and ensure the daily availability of Windows servers supporting systems with significant business or IT impact.

The successful candidate will handle Windows Server operating-system installations, administration, incident resolution, root-cause analysis, infrastructure maintenance, and disaster-recovery activities.

KEY RESPONSIBILITIES

• Implement Windows-based infrastructure according to business requirements.
• Perform ongoing maintenance and ensure the security and availability of Windows-based infrastructure.
• Troubleshoot and resolve Windows OS-related incidents and problems according to established processes.
• Perform Root Cause Analysis (RCA) for OS-related service problems as part of problem management.
• Liaise with support vendors regarding maintenance, technical support, and issue resolution.
• Support Windows Server-based systems, system software, clustering software, and system-management agents.
• Analyse historical system usage and identify trends involving CPU, memory, I/O, and storage.
• Develop and implement capacity-improvement plans.
• Assist in developing and maintaining the Technical Disaster Recovery Plan.
• Provide technical support during disasters and system-recovery situations.
• Execute the Technical Disaster Recovery Plan during disaster-recovery exercises and actual recovery situations.
• Set up and manage Windows Active Directory, including Group Policy Objects and user profiles.
• Set up and manage Windows Clustering.
• Set up and manage VMware hosts, including vCenter and virtual machines across Windows and Linux operating systems.
• Support VMware vSphere 4.x and above.
• Set up and manage Microsoft Hyper-V and virtual machines.
• Set up and manage NetBackup and/or Backup Exec, including defining backup policies based on industry standards.
• Set up and manage enterprise-wide Symantec Endpoint Protection Manager, including defining security policies based on industry standards.
• Review system and event logs regularly according to business requirements.
• Manage server OS patching procedures and security hardening.
• Evaluate and review patches before and after installation.
• Perform system backup and restoration according to business requirements.
• Manage and monitor systems using enterprise-monitoring software.
• Conduct operational meetings with customers and relevant stakeholders.
• Prepare and update technical designs, system-build documents, and operational-process documentation.
• Support SAN storage management activities.

REQUIREMENTS

• Working experience within a government agency environment is preferable.
• Good leadership and interpersonal skills, with experience working in large enterprise operational environments.
• Good oral and written communication skills.
• Ability to independently troubleshoot and resolve technical problems.
• Experience performing deep-level Windows Server OS troubleshooting and problem resolution.
• Knowledge of Microsoft Cluster is mandatory.
• Documented Windows Server knowledge or certification for Windows Server 2003/2008 is required. Knowledge of Windows Server 2012 will be advantageous.
• Experience installing and operating Windows Server 2003/2008/2012 operating systems, software, and backup solutions.
• Knowledge of server hardware and equipment, including HP, IBM, or Dell servers, will be advantageous.
• Knowledge of HP or IBM SAN storage will be advantageous.
• Familiarity with enterprise antivirus and endpoint-protection software.
• Familiarity with major system-monitoring software and its functionality.
• ITIL Foundation certification or equivalent working experience.
• Automation, scripting, and SAN storage experience will be advantageous.
• Self-motivated, customer-oriented, and able to work effectively as a team member during projects.