Wintel Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ITCAN PTE. LIMITED is looking for a skilled Windows Server Administrator in Singapore to ensure daily server availability and handle installations, administrations, and troubleshooting of Windows Servers.

The ideal candidate will possess robust troubleshooting skills and experience in a large enterprise environment. Responsibilities include managing server infrastructure, performing maintenance, and ensuring system security.

Knowledge of VMware and Microsoft Clustering is essential, alongside ITIL certification.

Qualifications

• Experience in government agencies is preferable.
• Good oral and written communication skills are required.
• Ability to independently troubleshoot issues.

Responsibilities

• Implement and maintain Windows infrastructure based on requirements.
• Troubleshoot OS related incidents and perform root cause analysis.
• Manage Windows Active Directory and clustering.

Skills

Leadership and interpersonal skills

Windows server OS troubleshooting

Problem resolution

VMware knowledge

Knowledge of Microsoft Cluster

Familiarity with SAN storage management

Education

ITIL Foundation certification or equivalent work experience

Tools

VMware vSphere

Windows Server 2003/2008/2012

Backup solutions

Enterprise virus protection software

Job description

Overview

Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, and root cause analysis.

Responsibilities

• Implementation of Windows based infrastructure based on business requirements.
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.
• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
• Perform root cause analysis (RCA) for OS related service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issue resolution.
• Support Windows Server based systems, system software, clustering software and system management agents.
• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.
• Implement capacity improvement plan.
• Assist in developing and maintaining the technical disaster recovery plan and provide technical support during disaster.
• Execute technical disaster recovery plan during DR and DR drill.
• Setting up and managing Windows Active Directory inclusive of managing GPOs and user profiles.
• Setting up and managing Windows Clustering.
• Setting up and managing VMware hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and Windows).
• Working knowledge in VMware vSphere 4.x and above.
• Setting up and managing Hyper‑V and virtual machines.
• Setting up and managing NetBackup and/or BackupExec, including defining backup policies based on industry standards.
• Setting up and managing enterprise‑wide Symantec Endpoint Protection Manager, including defining policies based on industry standards.
• Review event logs on a regular basis based on business requirements.
• Manage the server OS patching procedure and security hardening.
• Evaluate and review patches, before and after installation.
• Perform backup and restore of systems based on business requirement.
• Manage and monitor systems using monitoring software.
• Conduct operational meetings with customer.
• Writing/updating technical design, build and process documentation.
• Working knowledge in SAN storage management.

Requirements

• Working experience in government agency is preferable.
• Possess reasonable leadership and interpersonal skills and have experience working in large enterprise operational environments.
• Good oral and written communication skills.
• Ability to independently solve and troubleshoot problems.
• Familiarity with deep level Windows server OS troubleshooting and problem resolution.
• Knowledge in Microsoft Cluster is a must.
• Knowledge in Windows; documented knowledge/certification for Windows 2003/2008 is a must and 2012 would be an advantage.
• Working experience of installation and operation of Windows Servers (2003/2008/2012) operating systems, software and backup solutions.
• Knowledge of server hardware and equipment such as HP/IBM/Dell servers and HP/IBM SAN would be an advantage.
• Familiarity with enterprise virus protection software.
• Familiarity with major systems monitoring software and its functionality.
• ITIL Foundation certified or equivalent work experience.
• Some automation and scripting experience and SAN storage knowledge would be an advantage.
• Self‑motivated, customer oriented and a team player when involved in projects.