Wintel Engineer

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PCCW Solutions Insys Pte. Ltd. seeks a Wintel Engineer to join a 24x7 shift-based team, focusing on Windows Server and Active Directory monitoring, first-level troubleshooting, and timely escalation.

You will collaborate with network, DBAs, and Linux/Unix teams to ensure system uptime and SLA compliance. Key tasks include monitoring, health checks, incident handling, and coordination with vendors. The role requires hands-on experience in enterprise IT environments and a proactive, process-driven

Qualifications

• Hands-on experience supporting enterprise IT environments.
• Experience in shift-based operations (24x7).
• Ability to perform first-level troubleshooting and escalate to senior engineers.

Responsibilities

• Monitor Windows Server, AD services, and related infrastructure using enterprise tools.
• Respond to alerts, perform initial triage, and escalate per SOPs.
• Conduct routine health checks and document findings.
• Act as first responder during shift for Windows Server or service incidents.
• Perform basic troubleshooting (Event Viewer, service status checks, disk/CPU/memory analysis).
• Create and update incident tickets with clear information.
• Escalate to L2 WinTel engineers or vendor support as needed.
• Support routine operational tasks like health checks, ITSM tickets, user account administration, and backups.
• Follow runbooks for system checks, failover tests, and recovery procedures.

Skills

Windows Server

Active Directory

Monitoring

Troubleshooting

Incident Handling

Tools

Event Viewer

ITSM Tools

Job description

We are looking for a Wintel Engineer with hands-on experience in supporting enterprise IT environments. This role is part of a 24×7 shift-based operations team, responsible mainly for system monitoring, first-level troubleshooting, and timely escalation to senior engineers and cross-functional support teams. The successful candidate will work closely with the Network Operations Team, DBAs, and Linux/Unix teams to ensure system stability, uptime, and compliance with operational procedures and SLA requirements.

Key Responsibilities:

1. Monitoring & First-Level Support

• Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.
• Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.
• Conduct routine Windows system health checks and document findings.

2. Incident Handling & Escalation

• Act as the first responder during shift for Windows Server or service-related incidents.
• Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).
• Create and update incident tickets with clear and accurate information.
• Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.

3. Operational Tasks

• Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.
• Assist in Windows Server patching, scheduled maintenance, and system updates under supervision.
• Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.

4. Shift Work

• Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.
• Ensure proper handover to the next shift with accurate and complete status updates.

5. Vendor & Team Collaboration

• Work with internal/customer teams and external vendors to coordinate issue resolution.
• Support implementation tasks and change activities led by senior WinTel engineers.