Wine Retail Operations Lead (Flexible Hours)

wine portal holding pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

wine portal holding pte. ltd. is seeking a hands-on Retail Operations Manager to oversee Grand Cru Wine Concierge stores in Singapore.

You will manage day-to-day store activities, optimise processes and coordinate inventory, POS, and customer service. This role demands 5+ years in F&B or retail operations, excellent communication and multitasking abilities, and a proactive, analytical mindset. A passion for wine is a plus, and you must be able to work flexible hours, including weekends and

Qualifications

• Diploma or Bachelor's in business, retail management, or related field.
• Minimum 5 years in F&B or retail operations.
• Excellent communication and interpersonal skills.
• Independent and proactive with analytical mindset.
• Passion for wine is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Manage day-to-day operations at Grand Cru Wine Concierge.
• Ensure smooth store processes including POS, customer service, and stock handling.
• Monitor and maintain retail SOPs, store cleanliness, and staff performance.
• Optimise costs.
• Oversee inventory levels across all retail and Shell outlets.
• Coordinate stock deliveries, replenishment cycles, and logistics planning.
• Work closely with suppliers and the warehouse to manage fulfilment accuracy and timeliness.
• Supervise and support retail staff.
• Coordinate scheduling, onboarding, and day-to-day task delegation.
• Foster a high-performance culture that aligns with brand values.
• Identify operational gaps and implement solutions to increase productivity.
• Support cross-functional needs including event logistics and in-store activations.
• Generate regular reports on operational performance and KPIs.
• Hands-on Food & Beverage Service.

Skills

Communication

Interpersonal skills

Multi-tasking

Analytical mindset

Problem-solving

Education

Diploma/ Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

wine portal holding pte. ltd. is seeking a hands-on Retail Operations Manager to oversee Grand Cru Wine Concierge stores in Singapore.

You will manage day-to-day store activities, optimise processes and coordinate inventory, POS, and customer service. This role demands 5+ years in F&B or retail operations, excellent communication and multitasking abilities, and a proactive, analytical mindset. A passion for wine is a plus, and you must be able to work flexible hours, including weekends and