Retail Operations Manager

wine portal holding pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

wine portal holding pte. ltd. is seeking a hands-on Retail Operations Manager to oversee Grand Cru Wine Concierge stores in Singapore.

You will manage day-to-day store activities, optimise processes and coordinate inventory, POS, and customer service. This role demands 5+ years in F&B or retail operations, excellent communication and multitasking abilities, and a proactive, analytical mindset. A passion for wine is a plus, and you must be able to work flexible hours, including weekends and

Qualifications

• Diploma or Bachelor's in business, retail management, or related field.
• Minimum 5 years in F&B or retail operations.
• Excellent communication and interpersonal skills.
• Independent and proactive with analytical mindset.
• Passion for wine is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Manage day-to-day operations at Grand Cru Wine Concierge.
• Ensure smooth store processes including POS, customer service, and stock handling.
• Monitor and maintain retail SOPs, store cleanliness, and staff performance.
• Optimise costs.
• Oversee inventory levels across all retail and Shell outlets.
• Coordinate stock deliveries, replenishment cycles, and logistics planning.
• Work closely with suppliers and the warehouse to manage fulfilment accuracy and timeliness.
• Supervise and support retail staff.
• Coordinate scheduling, onboarding, and day-to-day task delegation.
• Foster a high-performance culture that aligns with brand values.
• Identify operational gaps and implement solutions to increase productivity.
• Support cross-functional needs including event logistics and in-store activations.
• Generate regular reports on operational performance and KPIs.
• Hands-on Food & Beverage Service.

Skills

Communication

Interpersonal skills

Multi-tasking

Analytical mindset

Problem-solving

Education

Diploma/ Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

The Retail Operations Manager is responsible for overseeing the daily operations of retail stores, ensuring efficient and effective management of all aspects of the business. This role focuses on optimising store performance, enhancing customer experience, and driving sales growth while maintaining compliance with company policies and procedures. We’re looking for a highly organized and hands‑on Retail Operations Manager to oversee the day-to-day operations across our Grand Cru Wine Concierge. This role is responsible for ensuring smooth store operations, inventory and logistics coordination, team management, hands‑on customer service & table Operations, and execution of retail activations and promotions.

Job Responsibilities:

Operational Management:

• Manage day-to-day operations at Grand Cru Wine Concierge.


• Ensure smooth store processes including POS, customer service, and stock handling


• Monitor and maintain retail SOPs, store cleanliness, and staff performance


• Optimise costs

Inventory Management:

• Oversee inventory levels across all retail and Shell outlets


• Coordinate stock deliveries, replenishment cycles, and logistics planning


• Work closely with suppliers and the warehouse to manage fulfilment accuracy and timeliness

Team Leadership:

• Supervise and support retail staff


• Coordinate scheduling, onboarding, and day-to-day task delegation


• Foster a high-performance culture that aligns with brand values

Process & Efficiency:

• Identify operational gaps and implement solutions to increase productivity


• Support cross-functional needs including event logistics and in-store activations


• Generate regular reports on operational performance and KPIs

Hands-On Customer Service & Table Operations:

• Food & Beverage Service

Qualifications:

• Diploma/ Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).


• Min. 5 years of experience in F&B or Retail operations.


• Excellent communication, interpersonal and multi-tasking abilities.


• Independent, proactive with analytical mindset with strong problem-solving skills.


• Passion forwineisaplus


• Ability to work flexible hours, including weekends and holidays