Wellness Customer Experience Manager

elitez & associates pte. ltd.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

elitez & associates pte. ltd. is seeking a Customer Service Manager to support customer engagement, service delivery, and day-to-day operations within a wellness and lifestyle environment.

You will build positive customer relationships, understand wellness needs, coordinate suitable services and programmes, and ensure a professional, welcoming customer experience. The role also supports wellness activities, customer retention initiatives, programme coordination, and general business operations.

Qualifications

• Diploma or degree in any discipline is required.
• Experience in customer service or wellness/hospitality is advantageous.
• Strong interpersonal and communication skills are essential.
• Ability to work independently and in a team.

Responsibilities

• Build and maintain positive relationships with customers and guide their wellness needs.
• Provide information on wellness programmes, classes, packages, and services.
• Handle enquiries, bookings, and feedback professionally and promptly.
• Coordinate wellness activities, sessions, and customer participation.
• Maintain accurate records of interactions and programme participation.
• Support promotions, events, and customer engagement initiatives.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Education

Diploma / Degree in any discipline

Tools

Microsoft Office

Job description

elitez & associates pte. ltd. is seeking a Customer Service Manager to support customer engagement, service delivery, and day-to-day operations within a wellness and lifestyle environment.

You will build positive customer relationships, understand wellness needs, coordinate suitable services and programmes, and ensure a professional, welcoming customer experience. The role also supports wellness activities, customer retention initiatives, programme coordination, and general business operations.