Customer Service Manager

elitez pte. ltd.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Elitez Pte Ltd seeks a Customer Service Manager to support customer engagement, service delivery, and day-to-day operations in a wellness and lifestyle environment. You will build relationships, coordinate wellness programmes, and ensure a professional, welcoming experience while driving customer satisfaction and retention.

You'll lead a team to coordinate bookings, programmes and events, monitor feedback, and collaborate with stakeholders to continuously improve services.

Qualifications

• Diploma/Advanced Diploma/ Degree or equivalent qualification.
• Experience in customer service, wellness, fitness, hospitality, lifestyle services, retail or related environment advantageous.
• Interest in yoga, wellness, fitness or healthy lifestyle activities preferred.
• Strong communication and customer relationship management skills.
• Ability to work independently and in a team.

Responsibilities

• Engage with customers to build positive relationships and understand wellness needs.
• Provide guidance on wellness programmes, classes, and services.
• Handle inquiries, bookings, feedback, and service concerns promptly.
• Coordinate yoga, wellness, and lifestyle programmes and activities.
• Support retention through engagement and programme promotions.
• Maintain accurate customer records and schedules.

Skills

Customer relationship management

Communication

Interpersonal skills

Microsoft Office

Teamwork

Education

Diploma/Degree

Tools

CRM software

Job description

Job Summary

We are seeking a customer-focused and service-oriented Customer Service Manager to support customer engagement, service delivery, and day-to-day operations within a wellness and lifestyle environment. The successful candidate will be responsible for building positive customer relationships, understanding individual wellness needs, coordinating suitable services and programmes, and ensuring a professional and welcoming customer experience.

The role will also support wellness activities, customer retention initiatives, programme coordination, and general business operations.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with new and existing customers.
• Understand customers’ wellness interests, preferences, and service requirements and provide suitable recommendations.
• Provide professional assistance and guidance on available wellness programmes, classes, packages, and services.
• Handle customer enquiries, feedback, bookings, and service-related concerns in a timely and professional manner.
• Ensure customers receive a positive and welcoming experience throughout their engagement with the organisation.
• Follow up with customers regarding programmes, classes, memberships, and service experiences.

Wellness Programme & Activity Support

• Assist in coordinating and supporting yoga, wellness, relaxation, and lifestyle-related programmes and activities.
• Provide general guidance to customers on suitable wellness activities based on their interests and experience levels.
• Support the preparation and smooth delivery of wellness sessions, workshops, and customer activities.
• Assist customers in understanding programme schedules, participation requirements, and available service options.
• Ensure wellness activities are conducted in a professional, organised, and customer-friendly environment.
• Gather customer feedback on wellness programmes and recommend improvements where appropriate.

Customer Retention & Business Support

• Promote available wellness programmes, memberships, service packages, workshops, and related services.
• Support customer retention through regular engagement and relationship management.
• Identify opportunities to improve customer satisfaction and participation in wellness programmes.
• Support promotional activities, wellness events, workshops, and customer engagement initiatives.
• Maintain accurate records of customer interactions, bookings, enquiries, and programme participation.
• Monitor customer preferences and feedback to support improvements to services and programmes.

Operations & Administration

• Maintain up-to-date knowledge of the organisation’s services, wellness programmes, policies, and operating procedures.
• Coordinate customer bookings, programme schedules, appointments, and related administrative matters.
• Prepare and maintain customer records, reports, schedules, and other administrative documentation.
• Ensure compliance with company policies, operational procedures, and customer service standards.
• Assist with general operational requirements to ensure smooth delivery of customer and wellness services.

Team Collaboration

• Work closely with colleagues and relevant stakeholders to coordinate customer services and wellness activities.
• Support a positive, inclusive, and wellness-focused environment for customers and colleagues.
• Participate in training and professional development activities relating to customer service, wellness programmes, and service delivery.
• Provide feedback and suggestions to improve customer experience and operational effectiveness.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, wellness, fitness, yoga, hospitality, lifestyle services, retail, sales, or a related environment will be an advantage.
• Interest or experience in yoga, wellness, fitness, or healthy lifestyle activities is preferred.
• Strong interpersonal, communication, and customer relationship management skills.
• Service-oriented with the ability to understand and respond to different customer needs.
• Good organisational, administrative, and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office applications and basic administrative/reporting tools.
• Able to manage multiple responsibilities in a dynamic customer-facing environment.

Preferred Competencies

• Customer relationship management
• Wellness and lifestyle programme coordination
• Customer engagement and service excellence
• Yoga and wellness service knowledge
• Communication and interpersonal skills
• Programme and activity coordination
• Customer retention and business support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management
  

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.
By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Contact Person : Lavaniea

EA License No.16C8004 | Registration: R24157849