Wellness Experience Lead | Member Care & Brand Experience

Morrow Health Pte. Ltd.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative work environment

Equal opportunity employer

Job summary

A leading health and wellness organization in Singapore seeks a Wellness Executive to act as a brand ambassador. The role involves managing customer inquiries, providing exceptional service, and ensuring a positive experience for members and guests. Ideal candidates will have a diploma in a related field and 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness sectors. Strong communication, tech-savviness, and conflict resolution skills are required. This is a unique opportunity to contribute to longevity medicine and operational excellence.

Qualifications

• 1-3 years experience in customer-facing roles required.
• Strong customer-first mindset essential.
• Ability to handle pressure and resolve conflicts.
• Experience in wellness settings is a bonus.

Responsibilities

• Manage customer feedback and inquiries professionally.
• Provide accurate service information to members.
• Maintain merchandise inventory and presentation.
• Support daily operations at the membership desk.
• Log and follow up on service issues.
• Engage in member activities and events.

Skills

Communication skills

Interpersonal skills

Tech-savviness

Conflict resolution

Education

Diploma/Certificate in Hospitality or related field

Tools

CRM or booking systems

Job description

A leading health and wellness organization in Singapore seeks a Wellness Executive to act as a brand ambassador. The role involves managing customer inquiries, providing exceptional service, and ensuring a positive experience for members and guests. Ideal candidates will have a diploma in a related field and 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness sectors. Strong communication, tech-savviness, and conflict resolution skills are required. This is a unique opportunity to contribute to longevity medicine and operational excellence.