Wellness Customer Experience Executive

Morrow Health Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Opportunity to work with world-class clinicians

Contribution to innovative health initiatives

Commitment to diversity and inclusion

Job summary

A wellness-focused company in Singapore is seeking a Customer Service Executive to act as the first point of contact for members and guests. You will handle feedback, provide service information, and support operational tasks at the membership desk. Ideal candidates will have a diploma in a related field and 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness settings. This role offers a unique opportunity to shape the future of longevity medicine in a dynamic and supportive environment.

Qualifications

• Minimum 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, or wellness.
• Bonus: Experience in wellness-focused settings such as gyms or spas.

Responsibilities

• Handle customer feedback, complaints, and inquiries with professionalism and empathy.
• Provide accurate information on service offerings to members and guests.
• Manage and maintain merchandise inventory and presentation of retail displays.
• Support daily operations including rostering and appointment scheduling.
• Log and follow up on service issues ensuring timely resolution.

Skills

Strong communication and interpersonal skills

Customer-first mindset

Ability to remain calm under pressure

Tech-savvy

Adaptable and proactive

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM or booking systems

Job description

A wellness-focused company in Singapore is seeking a Customer Service Executive to act as the first point of contact for members and guests. You will handle feedback, provide service information, and support operational tasks at the membership desk. Ideal candidates will have a diploma in a related field and 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness settings. This role offers a unique opportunity to shape the future of longevity medicine in a dynamic and supportive environment.