Wellness Member Experience Specialist

MORROW; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

MORROW Health is seeking a Customer Service Executive in Singapore to be the first point of contact for members and guests, managing daily queries, delivering service recovery, and upholding our care, wellness, and excellence brand values.

You will guide members through our service offerings, resolve feedback promptly, and contribute to loyalty and retention by creating meaningful experiences, while supporting daily membership desk operations and CRM data updates.

Qualifications

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• 1-3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness.
• Strong communication and interpersonal skills with a customer-first mindset.
• Tech-savvy with experience using CRM or booking systems.

Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays.
• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
• Log, elevate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery.
• Maintain up-to-date knowledge of promotions, membership packages, and new service launches.
• Collect and relay member feedback to the Manager for continuous improvement initiatives.
• Assist in the execution of member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality, service consistency, and compliance with organisational standards.

Skills

Communication skills

Customer-first mindset

Team player

Calm under pressure

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM systems

Booking systems

Job description

MORROW Health is seeking a Customer Service Executive in Singapore to be the first point of contact for members and guests, managing daily queries, delivering service recovery, and upholding our care, wellness, and excellence brand values.

You will guide members through our service offerings, resolve feedback promptly, and contribute to loyalty and retention by creating meaningful experiences, while supporting daily membership desk operations and CRM data updates.