Wellness Clinic Operations Lead

YI WELLNESS BEAUTY SPA; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

YI WELLNESS BEAUTY SPA in Singapore is seeking a proactive Operations Manager to oversee daily shop activities and lead a team of therapists in delivering high-quality wellness services.

You will manage customer service, inventory, and health and safety compliance to ensure smooth operations and outstanding client experiences. Weekend and public holiday availability is preferred to support business needs.

Qualifications

• Experience in wellness or hospitality industry.
• Ability to motivate and lead a team.
• Strong attention to cleanliness and safety standards.
• Weekend and holiday availability.

Responsibilities

• Oversee daily shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
• Hire, train, and supervise therapists to maintain team performance and adherence to quality and service standards
• Resolve customer complaints and implement feedback-driven improvements to sustain high customer satisfaction
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate resources
• Ensure compliance with health, safety, and hygiene standards by training staff on sanitation protocols and overseeing equipment maintenance

Skills

Wellness industry experience

Team leadership

Operational excellence

Attention to detail

Customer-focused service

Job description

YI WELLNESS BEAUTY SPA in Singapore is seeking a proactive Operations Manager to oversee daily shop activities and lead a team of therapists in delivering high-quality wellness services.

You will manage customer service, inventory, and health and safety compliance to ensure smooth operations and outstanding client experiences. Weekend and public holiday availability is preferred to support business needs.