Medispa & Clinic Operations Lead – Service Excellence

people connects pte. ltd.; Singapore; On-site; SGD 56,000 - 67,000; Full time

Job summary

People Connects is recruiting an Operations Manager for a medical aesthetics clinic and medispa in Singapore. The role oversees daily operations, scheduling, bookings and service standards, while leading front-desk staff, therapists and coordinators.

You will drive workflow improvements, hygiene and compliance, manage inventory and vendors, and support promotions and sales performance.

Qualifications

• Strong leadership, organisation and problem-solving skills.
• Familiarity with medical-aesthetics operations and service standards.
• Good communication and team-coaching skills.
• Experience in a similar role is preferred.

Responsibilities

• Oversee daily operations, manpower scheduling and service standards.
• Manage bookings, treatment coordination, client follow-ups and service recovery.
• Lead and coach front-desk staff, therapists and coordinators.
• Improve workflows and customer-management processes.
• Maintain hygiene, safety, documentation and operational compliance.
• Manage inventory, procurement, equipment maintenance and vendors.
• Support promotions, service launches and sales performance.

Job description

People Connects is recruiting an Operations Manager for a medical aesthetics clinic and medispa in Singapore. The role oversees daily operations, scheduling, bookings and service standards, while leading front-desk staff, therapists and coordinators.

You will drive workflow improvements, hygiene and compliance, manage inventory and vendors, and support promotions and sales performance.